Customer Service Delivery Driver
Resume:
Ashley Warwick
Passionate.Attentive. Dependable
Lake Charles, LA 70601
*.***********@*****.***
I am motivated to succeed, with a drive to create exceptional customer service experiences, and a passion for the pride of a hard days work. I am detail oriented and use strong organization skills, determination, and persistent learning opportunities to keep me competent and consistently growing. In my previous work experiences I have acquired 10+ yrs delivery driver operations Management, 5+ yrs security and corrections, and 12+ yrs knowledge and experience in a combination of safety compliance, office management, employee management, customer relations and service operations. In addition, my most recent experience is 1+ yrs in Retail operations management and Retail merchandising. With a strong Work Ethic, Competitive Edge, and a Courageous Integrity I take pride in my work and believe in loving the work I do. I have the ability to adapt quickly to ever changing working environments amongst many diverse personalities and any weather conditions. I'm loyal. I'm honest. I'm trustworthy. I'm eager to learn. I am ready to work hard, efficiently, and be self accountable. For those reasons, I believe I would be a great candidate for the available position and asset to any team.
Authorized to work in the US for any employer
Work Experience
DOT Route pickup and delivery driver
SR EXPRESS, FedEx Ground Contractor - Lake Charles, LA October 2023 to Present
Safe and effective pickup and delivery of FedEx ground packages to customers homes and businesses on specific daily route while operating a company owned delivery step truck or box truck accordingly to all prescribed safety policy, procedures, and regulations. While also adhering to all company and FedEx guidelines and rules of operations and conducting myself in a respectful and ethical customer service oriented manner at all times. A strong focus on safety and service at the core of all daily operations and delivery functions.
Shift Supervisor (SFL)
Walgreens Boots Alliance - Lake Charles, LA
June 2022 to September 2023
A shift manager is responsible for duties including:
• Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately
• Keeping track of inventory and making sure every area is fully stocked
• Ordering supplies as necessary and coordinating product deliveries with suppliers
• Covering the responsibilities of staff members who are unable to work their shift
• Addressing customer complaints and satisfying their needs in a professional manner
• Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
• Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
• Opening or closing the business when working the first or last shifts of the day
• Communicating ongoing tasks or issues to the following shift manager
• Training new employees
• Educating the staff on safety guidelines, customer service and standards for cleanliness
• Communicating with staff regarding new company procedures, sales incentives and product information
• Monitoring compliance with safety standards and federal, state and company guidelines
• Setting performance goals with teams members and encouraging them to meet those goals Marine Dept Delivery Driver
Rouses Markets - Marine Supply Dept - Sulphur, LA
February 2022 to May 2023
Responsibilities of Marine Delivery Specialist include:
• Answering customer questions courteously and accurately
• Following individual company protocol regarding marine services purchase orders, budgets and special instructions
• Communicating with vessel staff about order details and delivery instructions
• Shopping the store to gather merchandise for orders
• Loading and unloading grocery orders
• Operating the point-of-sale system
• Understanding the store layout to easily locate products for customer
• Other duties as assigned by leadership
• Order processing, fulfillment, reconciliation.
• QA and QC of all orders processed
• Ringing up complete and accurate vessel order tickets.
• Preparation and printing of all order fulfillment and proof of delivery documentation.
• Packing, loading and unloading, marine vessel orders in company delivery vehicle safely and effectively in accordance with company policy and procedures.
• Driving to ports, docks, boat ramps etc at Marine vessels last known location.(delivery destinations varied across swla and setx from Cameron east over to Cameron west, Lake Charles, Westlake, Grand Lake, Sulphur over to Texas Orange, Bridge City Beaumont, Port Arthur, Baytown, and Channelview. Down to Bolivar Peninsula across to Galveston and all the way to Texas City).
• Delivery of groceries, supplies, and goods.
• Retrieval of all signed proof of delivery documentation and Company cooler boxes after emptied onto vessels.
• Return trip to store and clean and store all cooler boxes approximately. Submit delivery paperwork with maintenance reports and fuel reciepts reconciliation
• Delivery vehicle maintenance, cleanliness, and delivery vehicle record completion. Returning vehicle keys to appointment location for next delivery.
Delivery Route Driver
Fedex Ground independent service provider - Sharp & Leone, Inc - Lake Charles, LA November 2021 to January 2022
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operated company owned vehicles efficiently, complying with all governmental and corporate procedures. Accurate and timely selection and inspection of assigned packages and reporting of stop counts and missorts. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of FedEx materials for shipping. Unloaded freight from aircraft carrier cans for sorting operations. Sorted and loaded freight into aircraft carrier cans for transport to hub. Loaded and unloaded freight from company delivery vehicles. Delivery Route Driver
KAP Logistics Inc - Lake Charles, LA
October 2021 to November 2021
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operated company owned vehicles efficiently, complying with all governmental and corporate procedures. Accurate and timely selection and inspection of assigned packages and reporting of stop counts and missorts. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of FedEx materials for shipping. Unloaded freight from aircraft carrier cans for sorting operations. Sorted and loaded freight into aircraft carrier cans for transport to hub. Loaded and unloaded freight from company delivery vehicles. Independent Delivery Contractor
Contracted with D'Livry NOLA - Lake Charles, LA
June 2021 to August 2021
Contracted by a delivery company out of new Orleans to pickup and load my personal truck to deliver student school lunch kits to residential address. Usually about 55 to 70 stops per day with multiple runs to load out location for refill of boxes.
Courier - FULL TIME SWING DRIVER
FedEx Express - Lake Charles, LA
November 2019 to February 2021
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operated company owned vehicles efficiently, complying with all governmental and corporate procedures. Accurate and timely selection and inspection of assigned packages and reporting of stop counts and missorts. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of FedEx materials for shipping. Unloaded freight from aircraft carrier cans for sorting operations. Sorted and loaded freight into aircraft carrier cans for transport to hub. Loaded and unloaded freight from company delivery vehicles. DELIVERY OPS MANAGEMENT / DOT Driver
FedEx Ground Contractor: SHARP AND LEONE, INC - Lake Charles, LA March 2017 to September 2019
OPS MANAGEMENT:
Daily Delivery Operations Management of all contracted routes, supervision of all route drivers, scheduling, on boarding, new hire, training, payroll and employee records, time keeping, effective daily route planning, communication with dispatch, terminal, and CCP regarding all business information and incidents, safety management and maintenance. Customer related issues, driver issue resolution, truck maintenance, and compliance standards per state law and regulations, FEDEX Ground, and Contractor's standard requirements. As well as, any and all other tasks or incidents in relation to the daily operation of P&D services for the company.
DOT DRIVER:
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operated company owned vehicles efficiently, complying with all governmental and corporate procedures. Accurate and timely delivery and inspection of assigned packages and reporting of daily route activity. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of information regarding shipping packages inquiries. Sorted and loaded freight into assigned company vehicle for transport from terminal to specific route area for daily delivery. Daily pre-trip and post-trip vehicle inspections and reports for designated company vehicle assigned to daily route.
DOT Courier
FedEx Ground Contractor: RTA CARRIERS - Lake Charles, LA July 2016 to March 2017
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operated company owned vehicles efficiently, complying with all governmental and corporate procedures. Accurate and timely delivery and inspection of assigned packages and reporting of daily route activity. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of information regarding shipping packages inquiries. Sorted and loaded freight into assigned company vehicle for transport from terminal to specific route area for daily route. Daily pre-trip and post-trip vehicle inspections and reports for designated company vehicle assigned to daily route.
DOT Courier
FedEx Express - Beaumont, TX
July 2013 to November 2015
Provided efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner at all times. Operated company owned vehicles in compliance with governmental laws and company policy and procedures. Accurate inspection of assigned packages and timely reporting of final daily stop counts and missorts. Strong Customer Service. Ensured that packages conformed to FedEx features of service, that proper labeling was provided, and that all paperwork was completed, neat, and accurate before submitting at end of shift. Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment. Ensured customers had an adequate supply of FedEx materials for shipping. Unloaded freight from aircraft carrier cans for sorting operations. Sorted and loaded freight into aircraft carrier cans for transport to hub. Loaded and unloaded freight from company delivery vehicles. Education
High school or equivalent
Vidor High School - Vidor, TX
August 1996 to May 2000
Skills
• Customer Service
• Package handling
• Contract delivery ops management
• Hazardous materials handling
• Team management
• Shipping & Receiving
• Transportation
• Typing
• Radio communication
• Commercial Driving
• Employee onboarding
• Shift Management
• Merchandising
• Forklift
• Quality Control
• Order fulfillment
• Hazardous materials shipping and management
• Inventory control
• 10 key typing
• Cash handling
• Software troubleshooting
• Retail store operations
• Vendor management
• Retail Merchandising
• Records management
• Delivery Driver Experience
• Planograms
• Safety compliance
• Incident response
• Incident management
• Security systems
• Conflict resolutions
• Non violent conflict resolution training
• POS registers
• Zebra handheld device operations
• Order picking and packing
• Loan processing
• Cash reconciliation
• Account reconciliation
• Security Officer and Correction officer training
• Human resources
• Employment & labor law
• Tax accounting
• Time management
• Corrections experience
• Food safety
• Adult supervision and safety
• Loader operation
• Payroll management
• Office management
• Medical office management
• Office Administration
• Transportation planning
• Medical billing and collections
• Insurance verification
• Medical coding
• Compliance management
• Hotshot Delivery
• Job Training
• Bookkeeping
• Accounts payable
• Order management system
• Supply chain
• Warehouse distribution
• Industrial safety compliance
• Record retention
• Pricing systems management
• Sales signage and pricing distribution
• Out of date merchandise processing and disposal
• Merchandise returns processing
• Western Union processing sending/receiving
• FedEx Ship Manager
• Proof of delivery
• Computer skills
• Microsoft Office, Email, Internet Explorer, Data processing, data entry, PFD edit/create, spreadsheet creation, PowerPoint creation, virus protection software and solutions, troubleshooting, networking
• CCTV, video surveillance, and auditing
• Incident writing/reporting
• Kronos
• Workday
• ADP
• Electronic funds transfer and transactions
• General Ledger Accounting
• Accounts Receivable
• Courier
• QA/QC
Certifications and Licenses
Chauffeurs License
July 2017 to March 2028
State of Louisiana Class D Drivers License
TWIC Card
March 2022 to March 2027
Transportation worker identification card.
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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