Service Representative Customer
Resume:
Stephanie Hinton
Des Moines,Iowa 50316
Experience
November 2023-March 2024
Iowa Workforce Development
Customer Service Representative
●Answering inbound calls.
●Answering questions regarding unemployment benefits.
●Assisting customers change address, phone number.
●Assisting customers file weekly claims.
●Fast paced environment.
●Navigating multiple screens and tasks.
December 2015- January 2023
Behavioral Technology
Direct Care Worker
●Assisting Mentally Challenged Adults.
●Assisting Residents with basic care needs showering,getting dressed.
●Assisting Residents going to work in the Community.
●Making sure they follow their daily schedule.
●Make sure they follow their diet.
November2008- December 2015
ADT Security Services
Customer Service Representative
●Answering Inbound and Outbound calls.
●Answering calls at a fast paced.
●Dispatching Police, Fire,EMS.
●Talking to upset customers.
●Working through difficult situations.
●Navigating through multiple screens and scenarios.
Education
February 2000-March 2000
Des Moines Area Community College
CMA, CNA
Attended DMACC and obtained my CNA and CMA certificates.
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