Customer Service Representative

SUMMARY

Hard-working, high-energy professional committed to high-quality standards working in fast-paced environments. Broad functional expertise in office administration, customer service, and retail operations. Dedicated to professional, personable, and positive customer and client relationships. EXPERIENCE

Customer Service Representative Sedwick Claims Management (Remote) 10/2021 – 01/2023

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction to 110%.

Reset Merchandiser RMSI Retail Merchandising (Dallas, TX) 08/2019 – 09/2021

• Changed shelves, racks, and displays to meet new schematic designs.

• Reset specific departments or entire stores and set up new stores according to planograms.

• Traveled to assigned location using personal vehicle, showed up on time, and worked efficiently to complete jobs.

• Built fixtures according to plan to effectively display new store merchandise.

• Monitored and replenished display inventory and restructured according to available stock.

• Created interior displays to promote products in alignment with corporate sales objectives.

• Arranged consistent shelves, bins, and racks at 7 locations by following established planograms.

• Traveled to market, visited vendors, and assisted buyers with merchandise selection. VALARIE KING 214-***-****

***********@***.***

Garland, TX

2

Receptionist MTSI (Richardson, TX)

04/2013 – 07/2019

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors a positive first impression.

• Confirmed appointments, communicated with clients, and updated client records.

• Answered central telephone system and directed calls accordingly. Department Manager Walmart (Garland, TX)

03/2009 – 04/2013

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

• Communicated with managers of other departments to maintain transparency.

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

EDUCATION & FURTHER QUALIFICATIONS

Richland College

General Studies

Additional Skills

Office Management

Sales & Customer Service

Merchandising

Warehousing

Retail Operations

Accounting

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