Customer Service High School

KD KAYANA DUNN

******@*******.*** 256-***-**** 1205 BIRCHWOOD DR, SCOTTSBORO, AL, 35769, US

Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Positive, upbeat personality with excellent communication and problem-solving skills. Dedicated to learning, growing, and succeeding in the banking industry. Customer satisfaction is important to me, so I'm resourceful, hardworking, and passionate about it. 40 WPM typing speed

Customer service

Compliance, banking laws and regulations

MS Office

Cash Handling

Flexible team player

Exceptional organization

Effective time management

Superior attention to detail

Bookkeeping

Multi-Task Management

Meeting sales goals

Due diligence

Creative thinking

High School - 2008

Kate Duncan Smith DAR School - Grant, AL

Head Teller - February, 2023 to Present

First Jackson Bank - Scottsboro, AL

Manage the daily operations of teller staff, including deposits, withdrawals, and other financial interactions. Assist customers with opening or closing accounts, filling out loan applications, and enrolling in new services.

Follow all procedures involving financial and customer information to avoid possible data breaches and misuse.

Reconcile the cash drawer and corrected any inconsistencies. Remain poised and professional even in high-stress situations and when dealing with irate individuals. Use excellent interpersonal and communication skills to build and strengthen customer relationships. Log cashier's checks and other transactions to keep account records accurate. Provide high-level customer service.

Assist in training, teaching, and instructing banking procedures, office duties, computer skills, as well as the Jack Henry Teller System.

Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.

Teller II - December, 2021 to January, 2023

Cadence Bank - Scottsboro, AL

Provided high-level customer service through a friendly approach, strong professionalism, and ti Provided

Took phone calls about banking products such as checking, savings, loans, and lines Checked amount details and fraud markers for transaction papers such as checks and money orders. Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.

PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Financial Relationship Specialist - November, 2020 to December, 2021 Regions Bank - Scottsboro, AL

Assisted clients in planning and funding their retirements by assisting them in managing, customizing, and diversifying their portfolios using mutual funds and other options. Educated clients on a variety of financial topics and made professional recommendations on investment opportunities, products, and services based on their unique requirements. Built and strengthened relationships with new clients while also informing them about account services and capabilities.

Cashed checks for customers in accordance with company policies. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Counted drawers quickly and accurately at the start and end of each shift. Copied, logged, and scanned supporting documents before filing everything in the client's files. Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.

Customer Service Specialist - September, 2019 to December, 2020 The Home Depot - Scottsboro, AL

Dealt with a wide range of customer service, operational, and administrative tasks every day. Achieved top performance by strategically adapting to a rapidly changing, competitive environment. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Customer inquiries were handled via phone, email, and web-based platforms. Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.

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