Customer Service Nursing Assistant
Resume:
Octavia Johnson
Pamplin, VA *****
*****************@*****.***
Dedicated caregiver with broad range of healthcare experience. A flexible employee and a quick learner who adapts easily to new situations and enjoys a challenge. Self-motivated with strong organizational and communication skills. Many different skills learned such as clerical and administrative duties, submitting prior authorizations and taking payments in person and over the phone. Experience in nursing homes and corrections. Work Experience
Patient Access Representative
Centra Health-Lynchburg, VA
June 2022 to Present
In this position I HIPAA verified every account, processed payments for copayments and estimate totals, looked up procedures using CPT codes and diagnoses codes, updates account demographics as needed, scanned in insurance cards and driver’s licenses into the account, check for prior authorization by contacting insurance companies, verifying insurance using multiple systems, running estimates for covered or partial covered procedures, check for insurance coverage and see if patients have met their deductible.
Customer Service Representative
Everise work from home-Remote
October 2021 to June 2022
I hipaa verify every member account before accessing the account. I navigate 4 different systems daily. I answer any benefit questions a member may have regarding coverage and benefit maximums, I file appeals and grievances as well as check status’, make primary care physician changes, plan changes and make transfers to the correct department for further assistance, and schedule supervisors callbacks Corrections Officer
Buckingham Correctional Center-Buckingham County, VA June 2021 to October 2021
I monitor offenders to make sure the housing unit is safe for both myself and the offenders. I also monitor to make sure there is no contraband or anything that isn’t supposed to be inside the housing unit. Corrections Officer
State Farm Correctional Center-State Farm, VA
November 2019 to January 2021
I monitor offenders to make sure the housing unit is safe for both myself and the offenders. I also monitor to make sure there is no contraband or anything that isn’t supposed to be inside the housing unit. CNA - Certified Nursing Assistant
TRINITY MISSION OF FARMVILLE-Farmville, VA
January 2019 to October 2019
Here I started off working the 3p-11p shirt for a while then went on to work 7a-3p. I passed out trays, fed the feeders, pushed residents to dining hall for breakfast lunch and dinner. I also gave showers, dressed residents, made beds and was a companion for ones that needed that extra one on one attention CNA - Certified Nursing Assistant
The Woodland Inc-Farmville, VA
April 2017 to January 2019
I worked the 11p-7a shift. I helped residents to the bathroom, gave the bedpan when needed, assisted residents during shower, feeding and dressing. I also, performed post Mortem care Education
GED
Prince Edward Co. High School - Farmville, VA
2007
Skills
• Home Health
• Cna Certified
• CNA
• HHA
• Certified Nursing Assistant
• Laundry
• Caregiving
• Senior Care
• Nursing
• Cleaning Experience
• Customer Service
• Law Enforcement
• Security
• Vital Signs
• Medication Administration
• Patient Care
• Meal Preparation
• Alzheimer's Care
• Data Entry
• Food Preparation
• Hospice Care
• Driving
• Computer skills
• Dementia Care
• EMR Systems
• Memory Care
• HIPAA
• Microsoft Excel
• Organizational skills
• Time management
• Medical Office Experience
• Insurance Verification
• Microsoft Word
• Leadership
• Medical Scheduling
• Medical Records
• CPT Coding
• Cerner
• ICD-10
• Office Management
Certifications and Licenses
Certified Nursing Assistant (CNA)
December 2018 to December 2021
I completed the necessary classes to obtain my nurse aid certification and I also passed my state board verification to become a certified nurse aide. Assessments
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Nursing assistant skills — Proficient
July 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Administrative support professional fit — Proficient July 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work motivation — Proficient
June 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical lab procedures — Proficient
June 2024
Understanding medical laboratory practices, and correctly handling samples and instruments Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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