Customer Care Social Media

NICHOLAS ROBERTS

***************@*****.*** Orem, UT 385-***-**** nikrobertsphoto.com

CAREER OBJECTIVE

To make genuine connections and provide first class Customer Care to clients. My goal is to leave every customer feeling they were truly heard and cared for. EXPERIENCE

CUSTOMER CARE SPECIALIST - KIZIK - 2021 - CURRENT

• Worked closely with Customer Care Team and other departments to resolve multi-level consumer concerns.

• Consistently scored at or above 95% quality by Coaches and Customers alike.

• Handled high level tickets for our Executive Team, including but not limited to Promotional Orders, Extremely Escalated Cases, Returns/Exchanges, and more. SOCIAL RESPONSE/CSR, SILHOUETTE; LINDON, UT — 2020-2021

• Managed social media customer inquiries, handling public facing social media interaction. Provided Excellent & Efficient Customer Experience resolving user level issues, de-escalating hostile customers, etc.

SUPERVISOR, SUNDANCE MOUNTAIN RESORT; SUNDANCE, UT — 2019-2020

• Tracked/Restocked Inventory, Positively Correcting Employee Behavior, Cash Handling, Opening/Closing Storefront, Up/Cross Selling Resort Amenities, Boosting Team Sales for

& Morale.

PORTRAIT PHOTOGRAPHER, NIK ROBERTS PHOTOGRAPHY — 2015-CURRENT

• I currently own and operate my own freelance photography business, shooting Product, Portrait, Studio, and Lifestyle imagery.

• Fluent in Photoshop, Lightroom, Proficient in Final Cut Pro, currently learning Adobe Illustrator.

SKILLS

Professional Portrait/Product/Studio/Lifestyle Photography, Social Media Marketing/Social Response, Sales Experience, Accurate and Fast Typist (67WPM), Fluent in Photoshop, Lightroom, Proficient in Final Cut Pro, De-Escalating Hostile Clients, Efficient & High Quality Customer Service/ Communication Skills.

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