Customer Service De La
Resume:
Microsoft Applications
Canva
Interpersonal Skills
Team Player
Opera PMS and S&C System
Adaptability
Prince Raul Amoc
BS-HRIM BACHELOR OF SCIENCE IN HOTEL
RESTAURANT AND INSTITUTION
MANAGEMENT MAJOR IN HOSPITALITY
A customer-oriented individual with can-do
attitude and strong desire to learn. Looking for
a Hotel Management Trainee position to utilize
my knowledge and skills of hospitality
management and to develop an optimistic and
genuine customer service attitude.
Education
Work Experience
DE LA SALLE-COLLEGE OF SAINT
BENILDE MANILA
Bachelor of Science in Hotel,
Restaurant, and Institution
Management Major in Hospitality
Management
(2018 -2023)
BAR BACK
The Adolphus Hotel 1321 Commerce St, Dallas, TX 75202
(January 25, 2024 - June 14, 2024)
Running food and clearing plates
Cleaning up the bar and table areas
Keeping the bar fully stocked at all times
Changing beer kegs
Putting away shipments of liquor and beer
Tracking opening and closing inventory levels
(412) 961 - 5472
************@*****.***
live:.cid.969246414e110551
Contact me
81-24 259th St. Queens, NY
11004
PHILIPPINES CHRISTIAN
UNIVERSITY
Humanities and Social Sciences
(2016 -2018)
Key Skills
IN - ROOM DINING SPECIALIST
The Adolphus Hotel 1321 Commerce St, Dallas, TX 75202
(October 5, 2023 - December 20, 2024)
Have a thorough knowledge of menus and current
specials in all applicable outlets.
Be familiar with the operation of the Micros POS System. Answer the telephone according to standards.
Consistently upsell food, beverage and promotional items to guests.
BANQUET SUPERVISOR
Hyatt Regency Pittsburgh International Airport 1111 Airport Blvd, Pittsburgh, PA 15231
(September 2, 2023 - October 3, 2023)
Oversee catered functions, in house and off site.
Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
RESTAURANT SUPERVISOR
Hyatt Regency Pittsburgh International Airport 1111 Airport Blvd, Pittsburgh, PA 15231
(June 17, 2023 - September 1, 2023 )
Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards Supervising the preparation, display, and delivery of food and drinks. Maintaining quality and service standards.
Responding to customer feedback and resolving conflicts effectively Interacting with restaurant guests to gauge satisfaction and improve customer service.
French
English
Filipino
Language
References
BRYAN GLEN YU
Co-owner at Home Grown
Advertisement
************@*****.***
JHON PAUL QUINAL
Co-Founder at Agrikultura
E-Commerce
**************@*****.***
CHELSEA ANNETTE SERVILLON
General Manager at
Moonshine PUB
****************@*****.***
RODELIO D. TUGUIB
Hotel Benilde Maison De La Salle
Executive Chef
*******.******@*******.***.**
DENNIS SEBASTIAN
Hotel Benilde Maison De La Salle
General Manager
*****.*********@*******.***.**
SAMANTHA MARTIN
Hyatt Regency Pittsburgh
International Airport
Director of Human Reasources
********.******@*****.***
THOMAS HANAHAN
Hyatt Regency Pittsburgh
International Airport
Director of Food & Beverage
724- 899-6073
******.*******@*****.***
ANNA WARREN
The Adolphus Hotel
Director of Food & Beverage
*******@********.***
SOCIAL MEDIA MARKETING STAFF (PART- TIME)
Home Grown Digital Advertisement, Butuan City, Caraga
(July 2, 2020 - May 19, 2021 )
Maintain and plan social media content, SMS, and email marketing.
Monitor digital marketing projects.
Assist in the implementation of email and social media campaigns
Training Experience
PASTRY CHEF TRAINEE
Hotel Benilde Maison De La Salle, Manila - (CS) Chef Station
(September 8, 2022 - December 16, 2022)
Training Hours Completed: 600hrs
FOOD & BEVERAGE TRAINEE
Hotel Benilde Maison De La Salle, Manila
(November 3, 2022 - November 9, 2022)
Training Hours Completed: 600hrs
FRONT OFFICE TRAINEE
Hotel Benilde Maison De La Salle, Manila
(November 16, 2022 - November 19, 2022)
Training Hours Completed: 600hrs
PRACTICUM 1
De la Salle College of Saint Benilde, Manila
(May 11, 2022 - August 8, 2022 )
Training Hours Completed: 400hrs
Organization & Affiliations
COFFEE EXPOSITION MANILA (COFFEXMANILA) USHERS
October 1, 2022
MEMBER, YOUNG HOTELIER’S COMMITTEE
2019-2021
EVENT MANAGEMENT (EVENMGT) PERSPECTIVE
2021
MARKETING & PUBLICATION RELATIONS COMMITTEE
November 15, 2021
MEMBER, BUTUAN-AGUSAN NORTE FOOTBALL
ASSOCIATION (BANFA)
2014
BAR SERVER (PART-TIME)
Moonshine P.U.B. Sapphire Rd, 1605 Pasig
(June 20, 2022 - July 6, 2022 )
Interact with guests and provide and promote food
beverage menu/information.
Provide excellent service and ensure that guest’s safety comes first. Follow cleaning standards and ensure table and chair and the bar itself follows safety standard.
Contact this candidate