User Experience Research

Gabriela Castro

UX Researcher (UXR)

**********@*****.*** • 720-***-****

Dynamic and passionate professional with expertise in user experience research, user-centered design, and project management.

QUALIFICATIONS SUMMARY

User Experience Research

Highly established professional with expertise in user experience research

Focus on user-centered design & research principles

Skilled at numerous research methodologies such as user interviews, creating surveys, usability testing, A/B tests & focus groups

Effective Communication

Expertise in professional written & spoken communication

Friendly and effective communicator with stakeholders and peers

Team Player

Demonstrated leadership skills

Collaborative approach to problem solving

Time Management

Excellent planning and time management skills

Ability to execute and deliver on projects within timelines

EDUCATION

PhD in International Psychology

In Progress

The Chicago School of Professional Psychology, Washington, DC,

UX Design Certificate

Career Foundry, Online

M.S. in School Psychology

The Chicago School of Professional Psychology, Chicago, IL

B.S. in Psychology

Lamar University, Beaumont, Texas

EXPERIENCE HIGHLIGHTS

Principal UX Researcher & Analyst 2021 – Present

Spectrum Enterprise, Denver

Lead user experience research initiatives for a Fortune 100 telecommunications company to support all phases of the business. Oversee usability testing for multiple projects, outline generative research proposals, conduct A/B tests, develop personas, create surveys, conduct interviews and focus groups, and communicate with various stakeholders via polished reports and comprehensive qualitative & quantitative analyses

Partner with Clients, Analytics, Design, Product, and Engineering to drive product strategy & enhance the client and employee experience

Advocate for user-centered design & research methodologies

Understand & incorporate technical & business requirements into research

Distill research into actionable insights and opportunities that create value for the business, clients and employees

Provide subject matter expertise & lead the organization regarding how research and testing can be leveraged

Demonstrate project management skills with focus on mitigating project risks by managing the scope, timeline, and deliverables

Able to challenge traditional assumptions about UXR to innovate

UX Researcher (Freelance) 2010 – 2018

Pearson, Texas

Lead user experience research efforts specific to special education digital products. Oversaw usability testing for multiple projects; outlined test plans, conducted & analyzed surveys, conducted interviews in Spanish & English, shared insights using compelling presentations

Administered & analyzed over 1,000 interviews with culturally and linguistically diverse participants

Successfully recruited participants for various projects in a timely manner

Managed a small team of five researchers who consistently achieved and surpassed goals

ADDITIONAL EXPERIENCE

Research Assistant, Lamar University, Texas

TECHNICAL PROFICIENCIES

UserZoom Figma Focus Groups Survey Monkey Optimal Workshop Microsoft Teams Python Sketch Tableau Qualtrics Excel NVivo SPSS

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