Customer Service Representative
Resume:
Sherrion Murphy
Florissant, MO *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
MOHELA - Florissant, MO
July 2022 to August 2023
I provided assistance over the phone, via live chat, or through cobrowsing. I also was responsible for answering customer inquiries, troubleshooting technical issues, and providing guidance on how to use a product or service.
Mail Handler
Post Office USPS - Hazelwood, MO
July 2021 to July 2022
• Responsible for loading mail items into automated machines. Utilizes various sort programs or manual distribution schematics to make one or more sortations of inbound and outbound mail items.
• Receives sorted mail items and distributes them into designated bins for additional processing. Removes non-letter mail pieces such as parcels, rolls, and odd shaped items from letter mail. Responsible for ensuring the operation of processing equipment by clearing jams and notifying maintenance when necessary.
• Responsible for completing various clerk duties required for mail processing while operating both manual and automated equipment for the purpose of sorting and distribution. Dietary Aide
Riverwood Nursing Home - Hazelwood, MO
March 2021 to June 2021
Performs a variety of dining service functions in serving and maintaining clean, sanitary and organized conditions of kitchen, dining areas, facilities and equipment within the skilled nursing and assisted living memory care residential areas.
• Assists residents with making appropriate food and beverage choices, while ensuring options offered meet their dietary restrictions/orders, including being attentive to food allergies and sensitivities.
• Assists with any and all aspects for dining service set-up, including preparing meals and beverages, and other food items, ensuring all foods are served at proper temperatures and on time.
• Assists with any and all aspects of clean-up to ensure all dining service areas are maintained in accordance with policies and standards by completing daily cleaning duties, busing tables, sweeping, mopping, washing dishes, removing trash, stocking and storing items correctly and keeping all dining service work areas clean
Customer Service Representative
Walgreens - Florissant, MO
September 2020 to December 2020
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Ensures compliance with state and local laws regarding regulated products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Customer Service Representative
Keefe - Saint Charles, MO
March 2018 to July 2018
Greet customers on the phone politely. Follow the script accurately. Take orders from family members of people who are incarcerated. Use the given tools to help you solve customer problems. Education
High school diploma in Diploma
Hazelwood West High School - Hazelwood, MO
Skills
• Customer Service
• Team Member
• Fast Food
• Food Service
• Food Prep
• Cashiering
• Cash Handling
• Cleaning Experience
• Communication Skills
• Guest Services
• Restaurant experience
• Serving
• Retail Sales
• Host/Hostess
• PCA
• Kitchen Experience
• Microsoft Word
• Dietary Aide Experience
• Caregiving
• Home Care
• Medical terminology
• Computer skills
• English
• Customer service
• Windows
• Communication skills
• Data entry
• Phone etiquette
• Computer skills
• Analysis skills
• 10 key typing
• Live chat
• Typing
• Guest services
• Medical terminology
• Pharmacy technician experience
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Customer support
• Childcare
• Experience with children
• Experience working with students
• Order entry
• Home health
• Call center
• Medical scheduling
• Compounding medications
Languages
• English - Expert
Certifications and Licenses
Nurse aide certificate
Driver's License
CPR Certification
PTCB Certification
Pharmacy Technician License
Pharmacy Technician Certification
CNA
CNA
Certified Medication Technician
Additional Information
Hi my name is sherrion murphy, I have a toddler his name is Joshua, I just turned 22 years old, since high school I have been switching jobs a lot, I am now at the age where I am not looking for a job I am looking for a career, I am looking for a position I can Grow in. I think one good quality I have is versatility, I say versatility because I have experienced in almost every type of job there is from providing customer service in restaurant, Providing customer service to elderly, I have even been a daycare assistant where I helped with kids, I also have experience in general labor, And last but not least I have call center experience. I am open to learning anything, I am opened to get trained in anything and I am open to being a asset to the team.
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