Customer Service Executive Assistant
Resume:
Mara Edwards
*********@*****.***
*** * ******** ***. *****, Bloomington, IN
Education
Indiana University Bloomington Bloomington, IN
Non-Degree student August 2023-May 2024
Completed coursework in Latin and Ancient Greek languages Kenyon College Gambier, OH
Liberal Arts, B.A: Religious Studies Graduated May 2021 Religious Studies Overseas Study in Bodh Gaya, India – Carleton College Program Fall Term, 2019 Work Experience
Indiana University Bursar and Office of Financial Aid Bloomington, IN Student Central Representative Oct. 2023-May 2024
Trained to act as a resource for students and their parents regarding financials. Front-facing position that involves pulling heavily from information learned during training, efficiently gathering information on particular students from database and entering thorough data for every interaction. Primary responsibility is to track and convey data between the Bursar and students/families.
TJ Maxx Bloomington Bloomington, IN
Customer Service Supervisor Oct. 2023-May 2024
• Train and review performance of fellow customer service associates.
• Maintain an attitude that engages customers and work to encourage interest in store promotional activities, while working with a team to ensure correct processing of merchandise and smooth functioning of store. Sidney & Lois Eskenazi Hospital Indianapolis, IN
Room Service Associate Apr. 2022-August 2023
• Call center and customer service position. Fast paced, high volume calls.
• Worked closely with patients and medical caregivers to fulfill dietary needs. Future Leaders Incubator Brooklyn, NY
Executive Assistant (remote) Aug. 2021-Feb. 2022
• In charge of channeling communications between executives and their partners and clients. Performed cold-calling and crafted mass communications using Mail merge, Mailchimp, Eventbrite, and Canva.
• Led activities for elementary students during Zoom class. Deaconess Women’s Hospital Evansville, IN
Nutrition Services Representative (per diem) Dec. 2016-Aug. 2021
• Food preparation, customer service, register, cleaning/sanitation. Fast-paced environment with diverse, time- sensitive responsibilities.
2
The Bolton Theater Gambier, OH
Scene Shop (part time) Sep. 2017-Aug. 2021
● Worked with a team to complete all technical theater duties for minimum 6 large productions per year. Duties included from-scratch set construction, including electrical and lighting, art design, and long-term project planning. Tilly’s Evansville, IN
Retail Representative Summer 2019
• Customer assistance and POS for fashion retail environment geared toward teens. Evansville Museum of Arts, History, and Science Evansville, IN Collections Intern Summer 2019
• Transported and catalogued a wide variety of museum items in artifact database, helped to construct exhibitions, and learned about the functioning of the institution and the donation/acquisition process. Volunteer Experience
Knox County Learning Center Gambier, OH
Volunteer Feb. 2019-May 2019
• Tutored students earning missing school credits and facilitated G.E.D practice tests. Signature Recycles Program Evansville, IN
Student Program Leader Oct. 2016-May 2017
• Led teams to collect and transport all recyclable waste generated by school. Recruited volunteers. Evansville Afterschool Center Broadcast Program Evansville, IN Supervisor (Volunteer) Aug. 2015-Dec. 2015
• Assisted middle school students in A.V./broadcasting project. Ronald McDonald House – Evansville Evansville, IN
Volunteer Floater Dec. 2015-Mar. 2017
• Completed over 60 hours of service performing housekeeping duties in lodgings for patients’ families.
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