Customer Service Shift Supervisor

Sumaiyah Ahmad 202-***-****

**************@*****.**

m

EXPERIENCE

Panera Bread, Bowie, MD — Associate

Nov 2019 - June 2020

My role as an associate consisted of being hospitable to customers, connecting with co-workers, preparing drinks on an espresso bar, and preparing baked goods and food.

Americorp City Year, Washington DC — City Year (TA) August 2020 - June 2021

As a city year, my role was to tutor second-grade students located at Leckie Elementary School in DC. I tutored math and English. I was responsible for taking down attendance, holding SEL (social-emotional learning) sessions with my students, and planning and organizing school-wide events. I was also responsible for having parent-teacher meetings.

Roscoes Pizzaria, Takoma Park, MD — Server

August 2020 - June 2021

As a server at Roscoes Pizzaria, my role was to provide excellent customer service. Taking advantage of superior menu knowledge to guide consumers and, where appropriate, upsell menu items. Ensured that everything was kept orderly and clean at all times, including the placement of all tables and cutlery.

Starbucks, Riverdale Park, MD — Shift Supervisor

June 2021 - July 2023

As a shift supervisor, I am responsible for the entire shift. This includes overall management such as inventory, ordering daily supplies, coaching, and correcting staff, connecting with customers, and most importantly managing customer service and ensuring product quality. Nanny — Greenbelt, MD

October 2023 - Current

Tuesday through Friday from 7 am til 3:30 pm I babysit two children from the ages of 1.5 and 4 years old. My responsibilities include cooking and feeding the children, clothing and cleaning them when need be, playing SKILLS

Proficient in Adobe After

Effects, Sony Vegas Pro (all

versions), and Final Cut Pro.

Computer skills

Leadership and management

skills

Ability to work cohesively

with co-workers as part of a

team

Ability to perform job

functions with attention to

detail, speed, and accuracy

Demonstrates ability to

simultaneously handle

multiple tasks

Ability to prioritize, organize

delegated work, and follow

ensure follow through

LANGUAGES

English, Amharic, and Arabic

with them as well as tutoring the 4 year old.

EDUCATION

Duval High School, Lanham, MD — High School Diploma Sept 2016 - June 2020

I attended High school at Duval High, with a GPA of 3.8. Prince Georges Community College, Largo, MD — Computer Science

Sept 2021- Current

I am attending PGCC, with a major in Computer Science, with the intention of transferring to the University of Maryland to complete my Bachelor's Degree.

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