Customer Service Be A

Eric M Loyd

***** ** *** ** ***** Fl *****

C: 305-***-****

**************@*****.***

Objective: To obtain and maintain a position at your offices or business that can showcase a varied set of talents that prove my passion, hard work, and skill can be a true asset to your company and get work completed professionally while maintaining the safety and wellbeing of the team I am privileged to work with.

Skills & Abilities

* Demonstrates ethics, decision-making, conflict resolution, and problem-solving abilities

* Can lift up to 50 Ibs & can Muti-task on various assignments

Can follow directions and pays close attention to detail

* Type 50 wpm & Effectively Communicate

Helps others Skillfully resolve and avoid Health & Financial Challenges

* Proficient in Mac Book Computers, Microsoft Word (using parallels), PowerPoint, & Excel

* Strong communication skills, good listener, receptive to feedback

* Active listener and strong behavior analytic skills set

* Knowledge of DSM-5, including intake assessments, treatments, & diagnosis

* Consistently practices efficient time management

* Ability to work well on a team while maintaining composure under stress

* Ability to implement & Follow Behavioral plan or Patient Treatment plan

Experience

ZARA Clothing Company, Miami, FL

MAY 2011- DECEMBER 2012

• Ensured quality customer service by providing a friendly and helpful shopping experience

• Demonstrated a positive, cooperative attitude toward coworkers and customers

• Assisted customers with their purchases as a cashier, retrieving and checking

for existing inventory and company’s products, i.e. male & female Suits, dress shirts,

pants, and various in-season clothing & accessories (shoes, belts, purses, coats, scarfs)

• Maintained store security as door entrance greeter, while directing and answering any

initial questions

• Commended by supervisors for my ability to multitask, while remaining flexible in

executing job roles as requested

• Exhibited product knowledge and ability to use critical thinking to resolve matters,

while also increasing customer satisfaction

• Coordinated with management while learning and employing leadership skills while

effectively attending to and resolving customer complaints

Solstice Sunglass Boutique

JUNE 2011- DECEMBER 2012

Assistant Manager

• Opened and closed store, deposited weekly store profits to the nearby bank, restoked

product inventory, gained familiarity with product knowledge and design, for

instance polarization of lens for eye protection from UV rays

• Demonstrated accountability and cashier proficiency from day to day

• Sought advice and training as needed through coordinating, cooperating, and

corresponding with co-managers with greater experience.

Florida Atlantic University Wimberly Library

OCTOBER 2013- DECEMBER 2014

Circulation Desk Attendant

• Assisted students, undergrad and graduate, and local patrons of the library with checking in

book, video, room key, microfilm returns, checkouts, assisted in locating books, articles, or

videos, in the library's electronic database.

Go Health VMO, FL Blue, Colorado Bankers Life, Foresters, Humana, Cigna

JANUARY 2013- JUNE 2016

Adequately explained insurance plan benefits, determined client needs, and limitations in current or offered coverage, and offered and advised the various insurance products to fill any gap in coverage.

Managed open enrollment for the Federal Marketplace ACA, & Medicare

Provided customers of health and life insurance with information about life health or annuity products, and contracted sales, and services in their best interest

demonstrated an ability to explain and bind Short-Term Major-Medical Insurance, Dental, and Term Life Insurance for customers.

-Ability to explain and bind Critical Illness Term Insurance Policies

-Ability to Determine eligibility for social or benefit programs, tax-credits, etc

-Assess budget and affordability.

-Assess Health insurance needs and fully disclosed plan benefits and costs

* Demonstrated a Rapid improvement in Sales numbers

Made Top Sales For The Federal Marketplace OPEN Enrollment

* Made the Purchase of insurance Turn-Key

-utilizing sound salesmanship professional advice, assessing client and family need, budget, and qualification for insurance products, building trust by explaining client benefits fully, while answering all questions accurately, and gaining the opportunity to assist in the determination of a policy that meets customer stated needs and health concerns.

Quickly expanded communication abilities, conversational and presentation skills in order to fulfill agent duties to the best of my abilities i

* Worked to obtain certifications and obtain further licensure to work across states.

- obtaining licenses in several states, and contracting with multiple companies as an independent sales insurance broker, to better meet client needs

* . Frequently addressed any questions, concerns, or educational needs of each prospective client, pertaining to deadlines for enrollment, tax consequences, eligibility, or need, policy benefits and coverage, and coverage limitations.

Retained clients for the insurance plans and contracts that were bound, explained all relevant federal Marketplace (The Exchange), or any State, Federal, or insurance rules, and practices with full disclose.

Responsible for collecting payment information, and personal health information, including social security numbers directly input into the application or software system for each insurance company or agency.

Bio-Behavioral Corporation

JANUARY 2019- FEBRUARY 2020

• Implemented ABA services for client’s children under Medicaid

• Completed Pre-Authorization paperwork with clients seeking services and assisted in explanation of the process of obtaining ABA services, providing contact information, the roles of an RBT, and expectancies for parents, including parenting training, and how Behavioral treatments work, along with the science behind it.

• Collected client data for each treatment, in terms of target behavioral frequency improvement and compliant behaviors specified by parent, along with skill acquisition behaviors, new and maintained.

• Advised and assisted in maintaining ethical and HIPAA compliance

• Demonstrated Passion and persistence in completing education necessary for training, along with client obtainment

• Exhibited professionalism in interactions with co-workers, parents, clients, and children being treated.

• Engaged in active communication with parents, and supervisors pertaining provision services, often on a session-by-session basis, including reporting on client achievements, and strengths. and areas of improvement

• Actively listened to parent concerns and observations, including history of client behavior, what to expect in certain situations, and suggestions on what to implement, maintaining flexibility with environmental changes.

Education

Selfie Subs

ALBIZU UNIVERSITY, DORAL, FL

AUGUST 2016 - DECEMBER 2019

DEGREE AWARDED

Master's Degree in Clinical Psychology

Neuropsychology concentration

conferred December 2019

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, FL

AUGUST 2013- AUGUST 2015

DEGREE AWARDED

Bachelor of Arts in Psychology

GPA 3.8

Volunteered for Luis Anne Memory & Wellness Center

Graduated Magna Cum Lade

MIAMI-DADE COLLEGE, Kendall

SUMMER 2012- 2013

DEGREE AWARDED

Associate of Arts in Psychology

NATIONAL CENTRAL UNIVERSITY

MAY 2023 - PRESENT

VOLUNTEER GAL GUARDIAN AD LITEM

APRIL 2017- JULY 2019

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