Sales Associate Customer Service
Resume:
Justice Valdiviez
HOSPITALITY SUCCESS MANAGER
Norfolk, VA 23518
*******.***********@*****.***
Reliable, energetic, and resourceful hospitality professional with over 5 years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate hospitality client relationships for diverse industries. Expertise in client service, account management, relationship- building and communication.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PC Route Manager
Orkin/Rollins Pest Control - Virginia Beach, VA
April 2022 to Present
Goal-oriented Sales Associate dedicated to high levels of customer satisfaction and meeting goals.
• Inspect and survey a variety of properties, lands and facilities to determine the presence of agriculture and structural pest.
• Collaborated with owners, tenants and staff to control pest issues.
• Respond to citizen and customer complaints.
• Operate spray truck and power or hand equipment to control pest.
• Provide responsive, high quality service to members of the public, county workers and representatives of outside agencies.
US Navy
Active Duty Military - Norfolk, VA
January 2017 to Present
Culinary Specialist Supervisor - USS George H. W. Bush Responsible for the preparation and service of 10,000 daily meals while maintaining sanitation upkeep of 12 Food Service spaces.
• Carefully organized hospitality and catering services for official command receptions.
• Accurately maintained subsistence inventories using storeroom management procedures.
• Effectively maintained financial records with the use of computer software applications.
• Enthusiastically led and trained 16 junior sailors in the daily operations while upkeeping sanitation and customer service.
Cashier/Sales Associate
City Starz - Visalia, CA
March 2015 to December 2016
Front Cashier
Used strong communication skills to collaborate with team members to ensure efficient customer service.
• Created and maintained office forms and procedures to assist with administrative tasks.
• Processed orders, determined charges, and oversaw billing and payments.
• Greeted and welcomed customers with a warm, friendly and positive attitude.
• Diligently restocked and displayed products.
Education
High school diploma
Mission Oak High School - Tulare, CA
June 2012 to June 2016
Skills
• Culinary Experience (5 years)
• Catering (3 years)
• Banquet Experience (3 years)
• Kitchen Management Experience (5 years)
• Conflict Management (4 years)
• Food Preparation (5 years)
• Profit & Loss (3 years)
• Cooking (5 years)
• Microsoft Word (6 years)
• Microsoft Excel (5 years)
• Leadership (5 years)
• Food Safety
• Restaurant Management
• Supervising Experience
• Events Management
• Food Production
• Food Service
• Inventory Control
• Menu Planning
• Merchandising
• Time Management
• Sales
• Pest Control
• Restaurant Experience
• Strategic Planning
• Microsoft Office
• Event Planning
Awards
Good Conduct Award
January 2020
This certificate is in recognition of faithful, zealous and obedient naval service. Certifications and Licenses
Records auditing
October 2019 to November 2019
FSM 3.0 Recordskeeping
November 2019 to December 2019
Certified Food Safety Manager
April 2021 to April 2025
First level Manager
Plans and manages food safety programs and processes to meet all federal required standards.
• Developed easy-to-understand content and training for safety and sanitation procedures.
• Maintained medical and sanitation documents and for over 200 personnel resulting in being fully- compliant on all preventive medical inspections.
• Ensured that project, department milestones, and goals are met and adhere to approved budgets. Food Handler Certification
Additional Information
Volunteer Experience
1. Keep Norfolk Beautiful - Norfolk, Va. 01/19-present 2. ASPCA - Newport News, Va. 04/18 - 05/19
3. Green Run High School NJROTC - Virginia Beach, Va. 02/19 4. Neptune Festival - Virginia Beach, Va. 08/18
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