Customer Service Digital Advertising

Becky Davis

Keller, TX

817-***-****

*********@*****.***

PROFESSIONAL SUMMARY

A dedicated customer service professional with extensive experience across various sectors, including legal support, retail management, and educational services. Proven track record of enhancing customer satisfaction through effective communication, problem-solving, and organizational skills. Seeking to leverage my expertise in a dynamic environment to drive customer loyalty and support business acceleration and growth. PROFESSIONAL HIGHLIGHTS

Service One Air Conditioning, Heating, and Plumbing Digital Advertising Specialist Keller, Texas July 2023 – Present

● Lead digital advertising campaigns across platforms, including Facebook, Instagram, YouTube, and TikTok, aligning with strategic business goals.

● Spearheaded budgeting strategies, ensuring optimal allocation of resources for digital initiatives.

● Enhance customer interaction through effective call management and meeting coordination, contributing to a positive brand image.

Williamson Law Firm, PLLC

Director of Communications Addison, Texas December 2016 – October 2020

● Elevated client experience for a 50-client caseload by providing comprehensive administrative and communicative support.

● Streamlined client appointment scheduling, file management, and payment processing, significantly improving operational efficiency.

● Fostered a welcoming environment for clients, directly contributing to client satisfaction and retention. Bealls Department Store

Store Manager Grapevine, Texas November 2013 – December 2016

● Managed daily operations and led a team of 20 people, driving store performance and customer service excellence.

● Instituted customer service protocols and training, leading to marked improvements in customer satisfaction levels.

● Resolved customer issues with professionalism, ensuring a seamless shopping experience. Irving Independent School District

Library Aide Irving, Texas August 1999 – November 2012

● Supported educational goals through effective management of library resources, assisting an average of 100 queries per day.

● Delivered personalized assistance to students and faculty, enhancing resource utilization and academic achievement.

MacArthur Boulevard Baptist Church

Teacher Irving, Texas June 1997 – May 1999

● Designed and implemented curriculum plans addressing academic and social development needs.

● Engaged with parents and staff to promote student success, fostering a supportive learning environment. SKILLS

Exceptional Customer Service: Demonstrated a history of improving customer satisfaction and loyalty. Detail-oriented and Organized: Adept at managing multiple tasks and maintaining high standards of accuracy. Effective Time Management: Proven ability to prioritize and manage time efficiently. Technical Proficiency: Skilled in Microsoft Office and familiar with various digital advertising platforms. Communication: Excellent phone etiquette and ability to communicate effectively with diverse groups. Adaptability: Thrives under pressure and is capable of adjusting to changing priorities. Team Collaboration: Experience working both independently and as part of a team. Scheduling and Planning: Expertise in scheduling and planning to enhance operational efficiency.