Branch Manager Trainee

Bao Ho

Email:*******@*****.*** Mobile: 678-***-**** Atlanta,GA

EDUCATION

University of North Georgia Gainesville, GA. USA Graduated May 2022

● Bachelor of Science in Business Management

● Relevant Coursework: Operational Management, Marketing, Marketing Management, Human Resource Management

SKILLS

● Microsoft Excel, PowerPoint, Word

● Employee Trainer

● Account Management

● Operational Management

● Marketing and Sales

● Branch Manager Trainee

WORK EXPERIENCE

Branch Manager Trainee Program, Regional Finance May 2023-April 2024

● Created daily plan schedule for branch operations to address and communicated branch goals for daily to monthly.

● Management customer inventory,customer accounts, Customer information,Records, payment history.

● Interpersonal development relations of customers to address customer concern to find a fixed common solution to customer needs.

● Organized contract document on customer personal needs on solution of customer finance problems.

● Marketing and Sales to improve branch customer accounts, branch ledger, Branch growths, customer retention rate.

● Train employees to understand the branch operations in detail on finance, monterey,loans, and customer solutions.

● Collaborate with different branch offices to find solutions to address urgent customer finance concerns. Operational Management Intern, CVS Company May 2021 – Aug 2021

● Organized financial statement budget weekly to resupply medical and material products to the store.

● Cooperation with team members to create plans and strategy to increase profits during the store operation.

● Supervisor of store operations by managing finance, inventory, price, employees to enable a successful store service.

● Collaborate with potential vendors to market deals on delivery of specific products to the CVS store. Customer Service, Papa John’s May 2019 – Nov 2020

● Help inform customers of their orders, employee delivery completion, store discount to contribute overall happiness to satisfy the customer.

● Organized employee on food products in set order and help employee on preparation of food order to the customer.

● Collaborated with the manager on setting sales goals for the store and helped other employees understand their role to reach the goal.

Leadership

Shift Operation Supervisor, Delaware North Dec 2022-April 2023

● Task to Management three branches, and guild employee to successful daily operational through great communication and teamwork.

● Daily task of Communication with branch manager on daily operations of daily task to accomplice and completion.

● Active role of communication and training employees to meet company standard customer service.

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