Front Desk Agent

SHARONDA WIDEMAN

Chicago, IL *****

312-***-**** - *****************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

SKILLS

Guest Satisfaction

Safety and Security Procedures

Conflict and Issue Documentation

Front Desk Management

Word Processing

WORK HISTORY

09/2022 to 06/2023 Front Desk Agent

Holiday Inn – Chicago, IL

Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Collected room deposits, fees, and payments.

Answered customer telephone calls promptly and appropriately handled needs. Used internal software to process reservations, check-ins and check-outs. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Oversaw fast-paced front desk operations and guests' needs at busy facility. 04/2017 to 10/2022 Call Center Customer Service Representative Binnys Beverage Depot – Chicago, IL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Documented and detailed calls and complaints using call center's CRM database. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Responded to customer calls and emails to answer questions about products and services. Addressed customer account discrepancies and concerns. Detailed payment options and explained price, receipt and billing details to customers. 10/2010 to 04/2017 Laborer

City Of Chicago – Chicago, IL

Worked alongside team to accomplish work goals according to schedule. Understood and followed verbal and written instructions to complete work correctly. Maintained organized and clean work areas at all times on job sites. Loaded, unloaded, and moved material to and from storage and production areas. 02/2002 to 09/2010 Medical Receptionist

University Of Illinois – Chicago, IL

Adhered to strict HIPAA guidelines to protect patient privacy. Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation. Coordinated patient scheduling, check-in, check-out and payments for billing. EDUCATION

06/2002 Bachelor of Science: Applied Science

University of Illinois At Chicago - Chicago, IL

Honor Roll

Contact this candidate