Customer Service Data Entry

Laurie DeWalt

214-***-**** ****************@*****.*** Arlington, TX 76017

SKILLS

Professional and Courteous

Understanding Client Needs

Typing and Data Entry

Client Data Confidentiality

Customer Service Experience

Positive Attitude

EXPERIENCE

Online Test Rater

Educational Testing Services, 2022 - Current

Work closely with colleagues and supervisor for feedback and calibration.

Report to work in a timely manner and follow schedule.

Adhere to company rules and privacy policies.

Billing & Technical Support Customer Service

Conduent, 2024 - Current

Work closely with colleagues and supervisor for feedback and calibration.

Report to work in a timely manner and follow schedule.

Adhere to metrics and schedule requirements.

School Librarian

Dallas Independent School District, 2018 - 2023

Responsible for website maintenance and upkeep including online chat program.

Successfully managed all social media accounts including responding to online messages.

Instructed students on research techniques and the use of information technologies.

Created a safe space for students who needed a calm area.

Promoted student and parent engagement.

Elementary Teacher

Dallas Independent School District, 1993 - 2018

Communicated to parents, students, and administration.

Taught a diverse student body utilizing many teaching styles.

Managed and maintained classroom order.

Built and established relationships with students and parents.

EDUCATION

Master's: Library & Information Science

Texas Woman's University, Denton, Texas, Dec 2018

Beta Phi Mu International Honor Society member

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