Customer Service Advocate
Resume:
SUMEET GREWAL
*** ******* ***** **** **, REDDING CA 96003
Mobile 530-***-****
Email: **************@*****.***
OBJECTIVE
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
EXPERIENCE
United Healthcare
Customer Service Advocate Aug. 2023-Present
Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
EDUCATION
Cal state Chico, BA
Business Administration- Accounting
1997-2001
AWARDS AND ACKNOWLEDGEMENTS
Top 10% of Graduation Class
Licensed Health Insurance Provider
Certified in CPR
Hobbies include- Swimming, Yoga, Hiking and Traveling
Work experience:
Customer service Advocate
United Health Care
Primary Responsibilities Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Educate customers about the fundamentals and benefits.
Kohl’s Inc.
Redding CA
Duties: Assisted guests with their transactions. Helped them with their inquiries. Reorganized merchandise on sales floor.
Volunteer:
Hilltop Estates Assisted Senior Living since May 2024
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