Customer Service Client Services

TURNER HURBIS

*************@*****.*** 541-***-**** linkedin.com/in/turnerhurbis

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CLIENT SERVICES PROFESSIONAL

Dedicated to delivering exceptional support and building meaningful connections. With strong communication and problem-solving skills, I am committed to exceeding expectations and contributing to both client satisfaction and organizational success. Eager to make a positive impact in the dynamic field of client services, I bring enthusiasm and a drive for excellence to every interaction.

AREAS OF EXPERTISE

Customer Relationship Management Business Strategy Professional Communication Customer Service Agile Project Management Administrative Support Creative Problem Solving Client Education Customer Journey & Funnel Mapping Microsoft Office Suite Credentialing Conflict Resolution Feedback Analysis Client Retention Cross-Functional Collaboration Auditing Digital Marketing __

PROFESSIONAL EXPERIENCE

Aya Healthcare Remote

Travel Experience Manager Sept 2023 - Present

Address healthcare workers' concerns with empathetic communication externally and manage escalated issues internally with solution-oriented plans. Coordinate with internal departments, including HR, legal, and clinical teams, for swift investigations and resolutions. Facilitate communication between healthcare workers and internal departments with a strong sense of urgency. Contribute to a culture of excellence by coaching internal team members on customer service expectations.

Compliance Coordinator Sept 2021 - Sept 2023

Specialize in the meticulous process of obtaining credentials for travelers and ensuring timely posting of travel documents by required deadlines. Actively working as a liaison across multiple departments to collaborate to have required documentation. Working on a small team to complete sub-audit requests/managing and directing a small team responsible for conducting thorough background checks as part of compliance efforts.. Overseeing the distribution of 300+ new contract requests weekly. Preset department KPRs in company meetings. South Coast Ear, Nose, & Throat Coos Bay, OR

Marketing & PR Manager May 2018 - June 2021

Marketing and public relations manager for US News & World Reports Top 100 Otolaryngological and Facial Plastic Surgeon. Built and managed the practice’s digital presence, including company website, social media accounts, and directory listings. Partnered with the practice owner to craft marketing KPIs and growth strategy. Managed performance marketing, social media content creation and scheduling, online brand reputation and reviews, and produced promotional video content and press releases. Grew patient acquisitions by 30% and topline revenue by 45% over 3 years by focusing on high-value procedures __

EDUCATION

Bachelor of Arts, Advertising, University of Oregon, Cum Laude University of London, Summer Advertising Program

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