Scrum Master Customer Service

CONTACT

********@*****.***

262-***-****

Whitewater, WI, 53190

EDUCATION

GBHS ATIELA NKWEN BAMENDA

GPA: 3.2

Nkwen, Bamenda

High School Diploma (Aug 2011)

Relevant Coursework

Information And Communications

Technologies

Awards & Honors

Best ICT Student

ADDITIONAL SKILLS

Microsoft Active Directory

Troubleshooting hardware and

software

Database Administration

SQL

Spreadsheets Excel

Microsoft Windows and Office

Diagnostic Tools

Customer Service

CERTIFICATIONS

Professional Scrum Master

Microsoft Technology Associate

Microsoft office User Specialist

CAREER OBJECTIVE

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill any Related position of Customer relationship and IT In your company. Frequently praised as hardworking by my peers, I can be relied upon to help Columbus City Schools achieve its goals.

EXPERIENCE

DESKTOP SUPPORT TECHNICIAN

Abilities Inc, Fort Atkinson, WI / Jan 2018 - Mar 2022

• Entered commands and observed system functioning to verify correct operations and detect errors.

• Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.

• Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

• Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. COMPUTER TECHNICIAN

Orange Communications, Bonanjo, Douala / Jan 2014 - May 2017

• Take inbound calls and assist customers to troubleshoot software and hardware problems with their computers and other devices.

• Installed and configured new equipment, included operating software and peripheral equipment.

• Advised customers concerning equipment operation, maintenance and programming.

• Assembled machines accorded to specifications, using hand and power tools and measuring devices.

• Entered information into computers to copy programs from one electronic component to another and to draw, modify and store schematics.

• Determined details of equipment problems.

REFERENCES

Derrick Achombom, Supervisor, Abilities Inc

240-***-**** - **********@*****.*** - Professional

FUH LOUIS

Computer Technician

Mbah Chantal, Supervisor, Orange

237********* - ******@*****.*** - Professional

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Contact this candidate