Data Entry Customer Service

Sara N. Gabbard

**** ****** ** #*** *********, OH 45015

513-***-**** *************@*****.***

SUMMARY

Highly motivated and accomplished mortgage professional with over 19 years’ experience in the mortgage and title industry. Proven history of exceeding goals without compromising quality and customer satisfaction.

SKILLS AND EXPERTISE

Customer service Quality Organization Microsoft Office Data Entry Research

PROFESSIONAL EXPERIENCE

Fifth Third Bank

Mortgage Processor III October 2014 – July 2023

Work independently in a fast-paced environment to complete assigned files by expect to close date

Collect and review information needed from borrowers and third parties to advance loan files to closing

Collaborate with other mortgage-related teams to complete and advance files to closing, including loan originators, underwriters, and management when necessary

Experienced in HASP and conforming refinances, as well as all other loan types, including specialty loan types like KHC Bond loans, Jumbo, and Doctor

Part of the Employee Team that handled loans specifically for Fifth Third employees

Fifth Third Bank

Mortgage Closer II October 2012 – October 2014

Send closing instructions

HUD statement entry and approval

Disburse loan funds and review funding documents for approval on refinances and purchases

Commitment Title Agency, Inc.

Post-Closing Supervisor for Processing and Closing February 2005 – May 2010

Answer phones and direct calls appropriately

Maintain recordings of deeds and mortgages

Prepare title commitments and policies, HUD entries, and loan disbursements

Address and resolve any customer issues

Train all new employees

EDUCATION

Cincinnati State Community College 2010-2013

University of Cincinnati, Raymond Walters Campus 2002-2005

VOLUNTEER AFFILIATIONS

Girl Scouts of Western Ohio Co-Troop Leader 2015 – present

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