It Support Technical

Thomas Dabney

Baltimore, MD 202-***-**** **************@*****.*** https:/in/thomas-dabney-b990b432 Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 1 year in the technology industry has led to developed skills in programming languages, database management, statistical analysis, and storage system and management. Soft skills: communication, interpersonal skills, decisiveness, and problem-solving skills.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Programming skills • Critical thinking Social Media Marketing • Creative thinking

Bookkeeping • Work ethic

Spoken languages •Collaboration

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 06/2024

Google IT Support Professional Certificate. • 06/2024

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Education History

● Malcolm X Youth Center, GED 2810 Shirley Ave. Baltimore, MD 21215. - Date year: 2003

● Baltimore City Community College, 2901 Liberty Heights Ave, Baltimore, MD 21215

● Date Year: 2004 - 2005

I studied at Baltimore City Community College with Social Science as my major. I completed 11 credits until my departure. I obtained An A in English 101, history 101, and the fundamentals of speech and communication • Baltimore, MD RELEVANT EXPERIENCE

Returns • Amazon, 1701 Finishing Mill Road, Sparrows Point, MD 21219 Date Year: 10-2023 - Present

Dedicated and loyal as an Amazon Returns Specialist, I help Amazon process at least 1000 successful returns weekly . Bringing the company's return rate to over 5000 successful returns weekly. Which grants my employer excellent, consistent, and above average return rates on a regular basis. I use Windows 10 to submit the returns by company protocol. With a Sellable, Unsellable, Warehouse deals, and Refurbish formula through Amazon's personal logistics application on Windows.

● Grade each returned item for sellable, unsellable, etc quality from Amazon's computer database.

● Properly send grades of items to Amazon from Amazon's computer network for ending evaluation.

● Clean and maintain the computer work station after every shift. Uber Technologies 3921 Minnesota Ave NE, Washington, DC 20019 Date Year : 05/ 2016 - Present

Introduction to Skills

● Persistently responsible, active, and experienced Uber driver, who execute outstanding social skills, customer service, and advanced navigation skills to all Passengers or customers. I have been in public service for 19 years, servicing the entire state of Maryland. Through my commitment as an Uber and Taxi driver, I serviced the entire state of Maryland with two Taxi Cab Companies. Baltimore Taxi Company and Arrow Cab INC (on and off with both companies) for 9 years, and Uber for 10 years. And through my hard work and dedication, I maintain a 4.8 star rating for Uber driver services. Job Task or Duties

● Uber Driver, Baltimore, MD- Driver

● Drive Guests to desired locations throughout Maryland.

● Maintain a clean, well conditioned vehicle, show great customer skills, and respect all passengers. Walmart, 1238 Putty Hill Ave Suite 5, Towson, MD 21286 - Associate Date Year: 10/2023- 11/2023

Introduction to Skills

Diligently as an Walmart associate, I showcased outstanding customer service skills and knowledgement of the store departments and locations for items to purchase for customers. In addition to me strategically keeping the store organized, neat, and clean for customers to obtain whatever products that are available for their needs of purchase. Job Task or Duties

● Stock shelves according to request.

● Help customers with shopping needs or questions.

● Clean and maintain areas of work when required.

Contact this candidate