Customer Service Call Center
Resume:
Skilled Tech with experience configuring computers and peripheral devices to
work within established company. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for healthy customer interactions. Self- motivated and true team player.
Work History
2022-07 -
Current
Customer Service Specialist
MAI Voice- Remote Position, Oak Grove, KY
Achieving high satisfaction rating through proactive one- call resolutions of customer issues.
Utilizing Zendesk, Live Chat, calls and email within multiple systems.
Clarified customer issues and determined root of problems to assist and resolve product or service issues.
Managed 40 plus calls per day.
Answered constant flow of customer calls with minimal wait times.
2020-09 -
2021-10
Asset Protection Associate
Walmart, Oak Grove, KY
Worked with loss prevention in monitoring shopper behavior.
Monitored merchandise displays for presentation, restocking or reorganizing products.
Provided friendly service and assistance to clients promoting customer loyalty and satisfaction.
Increased awareness with over 4000 customers entering and leaving store.
2017-09 -
2021-07
Childcare Provider
Self-employed, Oak Grove, KY
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through
developmentally appropriate discipline.
Maintained group discipline through positive
Jennifer's Contact
Information
Address
Oak Grove, KY., 42262
Phone
************@*****.***
Skills
Customer satisfaction and
retention
Excellent
Technical Support
Excellent
Creative problem solving
Excellent
Strategic sales knowledge
Good
Help desk support
Very Good
Zendesk
Very Good
CRM
Very Good
Adobe Photoshop
Jennifer Ward
Tech. Support & Customer Service
reinforcement and behavior modeling.
Entertained, protected, educated and disciplined 6 children for up to 12 hours per day.
1994-07 -
2014-08
Vice President
Rags To Stitches Etc., Inc. - Remote Position, Florence, MT
Created and oversaw all manufacturing processes
including production planning and timelines.
Designed proof sample to submit to client for approval.
Implemented workplace policies to generate better efficiency within business.
Responsible for operation of six-head commercial embroidery machine. Lead technician for commercial embroidery machine, computers, peripherals and
network.
Created and maintained multiple store websites as well as creating websites for other local businesses.
Managed continuous improvement initiatives to drive gains in quality, flow and output.
Reviewed work for quality and compliance with
company standards and design specifications.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully
functional and well-maintained.
Zendesk, Live Chat and email.
Managed 10 plus employees.
Education
2022-10 -
2023-07
Certificate - Pending: Cybersecurity
Southern Careers Institute Inc - WozU - Austin, TX - Remote 2007-10 -
2008-02
Certificate : Adobe Photoshop
Dickinson School - Missoula, MT
1999-01 -
2000-01
MicroSoft Certified Systems Engineer : Computer Networking Computer Education Institute - Anaheim, CA
1986-08 -
1990-06
High School Diploma
Rosary Academy - Fullerton, CA
Very Good
Proficient in Word,Excel and
Powerpoint
Very Good
Accomplishments
Three time award winning embroidery designs at the Montana State Fair - 2004 First place, 2006 First place, and 2009 First place.
Additional Information
Community Volunteerism:
University of Montana - Stress Less Week: Delta Society Therapy Dogs 2009 to 2013
Ronald McDonald House - Delta Society Therapy Dog 2010- Present
Certifications
2000-01 M.C.S.E. - Microsoft Certified Systems Engineer 1996-05 Ethos Design Software
2008-02 Adobe Photoshop
2023-07 CompTIA A+ - Pending
.
Contact this candidate