Administrative Assistant Sales Associate

M I C H E L L E Y . R I L E Y

OBJECTIVE

To apply my clinical, administrative, bilingual skills, and organization skills for the care of patients/clients in a medical health setting. I have twenty years’ experience working for the medical field in different specialties. I am bilingual in English and Spanish and have served as an interpreter for doctors and patients. EXPERIENCE

2022 – 2023 Independent Contractor Los Angeles, CA

COVID TESTER

Knowledge of Personal Protective Equipment control.

Administer nasal swabs and perform spit test on students from early education to 12th grade as well as to faculty.

Explain the medical process that will take place at each site.

Staying up to date with CDC guidelines and Infiniti Health and Shoreline Diagnostics guidelines and policies.

2021 - 2022 Uptown Dental Group Whittier, CA

RECEPTIONIST

Call and confirm dental appointments, greet patients at the door and take patient’s temperature. Place chart up so Dental Assistants can bring patient to the back.

Answer all incoming calls, schedule patients for appointments, do intake calls on all potential new patients and schedule them accordingly.

Check insurance eligibility monthly. Check insurance eligibility for new patients. Create charts for new patients and update existing patient’s charts.

Collect co-payments and fees for all dental procedures, batch out the credit card machine at the end of the day. Prepare deposit from payments received throughout the day.

Pull charts two days prior to appointments, check for balances owed, and file charts. 2018 - 2021 Home Depot, Inc. Alhambra, CA

PRO ACCOUNTS SALES ASSOCIATE

ACCOUNTS SALES ASSOCIATE Pro Cashier plays a critical customer service role by engaging and providing Pro customers with fast, friendly, accurate and safe service and can converse with Pro customers in their native language.

Recognize Pro customers by name and offer Pro Desk services with appropriate promotions (Pro Direct Programs, Volume Pricing Program, Credit, Job-site Delivery, etc.).

Pro customer issues using competitor adjustments and markdowns following Standard Operating Procedures and contact the Head Cashier or other members of management. Employment Continued

1997–2012 UCLA Medical Center Westwood, CA

Radiology

ADMINISTRATIVE ASSISTANT II

Using IDX, functions include scheduling and obtaining clinical information pertinent to the ordered exams and documenting evaluations for patient records.

Collection of insurance and authorization information where appropriate and assist the patient/clients in coordinating exams in multiple medical and therapeutic modalities, Mammography, MRI, CT and Ultrasounds.

Use hospital information system HIS/ADT to register new patients/clients and generate medical record number and obtain pertinent patient information including demographics, insurance, and lab results.

Call referring physicians or patients to obtain missing information for medical records.

Ensure that all procedures for designated modalities are scheduled as written on order or prescription received from referring locations and within the scheduling/administrative protocols. Gonda Diabetes Center-UCLA

ADMINISTRATIVE ASSISTANT III

Verified that all procedures and appointments were entered into MCCS computer system. Created medical record numbers for new patients.

In charge of inventory. Data entry, filing, word processing.

Created a daily cash report and sent copies of EOBs to billing office.

ADMINISTRATIVE ASSISTANT II

Ordered medical supplies, stocked room and inventory.

Documented insurance eligibility and approval for office visits and outpatient procedures.

Served as an interpreter between patients and doctors.

Documented weight and vital signs.

EDUCATION

2022 - 2023 PLEBOTOMY INSTITUTE

Certificate in Phlebotomy West Covina, CA

2010-2018 East Los Angeles College Monterey Park, CA Associate degree in Behavioral Sciences

1996-1998 UCLA Extension Westwood, CA

Diploma in Professional Designation in Hospitality Management 1992-1993 National Education Center Rosemead, CA

Diploma in Medical Assisting

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2213 S. MERIDIAN AVE • ALHAMBRA, CA. 91803• 626-***-**** REFERENCES UPON REQUEST

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