Systems Analyst Ii

Leroy Simmons

*************@*****.***

Cell phone - 843-***-****

Skills

Ticketing Systems Remedy Hardware and Software Upgrades Printers End Users Devices lComputer Repairs Customer Service Data Entry Troubleshooting Supported Workstations Routers and Switches AD LAN/WAN Network Linux

Work Experience

NATIONWIDE IT SERVICES

10-2023 – 04-2024

Computer Operator III

● Monitor systems to ensure smooth operations.

● Listen attentively to customers’ questions and concerns and offer optimal solutions.

● Guide customers remotely and in person through systems configuration, troubleshooting.

● Provide quick and effective assistance with information technology systems

● Prioritize customer satisfaction in all communications, directing unresolved issues to next-level.

Data Technician

MODIS, Google

03-2022 - 01-2023

● Evaluated source documents to locate needed information.

● Accurately handled data entry for clients into company-based software.

● Developed and maintained courteous and effective working relationships.

● Participated in complex troubleshooting to resolve critical issues.

● Troubleshoot issues with printers, scanners and other related equipment.

● Install, configure and maintain computer workstations, devices as assigned.

● Perform preventative maintenance and troubleshoot system and equipment issues.

● Imaging and reimagine new computers and servers.

IT Specialist

HCL America

12-2018 – 06-2021

● Experience working with ITIL and its processes.

● Patched software and installed new versions to eliminate security problems and protect data.

● Performed inspections and testing for Quality Assurance.

● Machine configuration/Software break-fix (Windows Os-Apple IOS).

● Deskside support services (deskside and remote end user support)

● Hardware break/fix (HP-Dell-Apple). Onsite hardware repair.

Field Engineer Technician

Solai and Cameron/Fujitsu

06-2016 - 12-2018

● Basic understanding of IT hardware and industry standards.

● Basic understanding of thermal and laser printing.

● Initiated contact with vendors and built solid working relationships.

● Rebuild, repair and and/or upgrade client computers/servers based on documented procedure.

● Interpreted blueprints and technical drawings to analyze upcoming projects.

IT Specialist

Apex Systems/ Boeing, North Charleston, SC

10-2014 – 06-2016

● Used ticketing systems to manage and process support actions and requests.

● Worked with open-source OS Linux to install imaging on laptops and desktops.

● Update incidents and request, while maintaining good communication with the end-user until

Issue is resolved.

● Monitored systems in operation and quickly troubleshot errors.

Education

● A.A.S: Computer Information Systems

Technical College of the Low country

● Diploma

Technical College of the Low country

● A+ Certification (expired)

● Security+(pending)

● A.A.S: Electronic Engineering

ECPI University

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