Human Resources Customer Service
Resume:
Jhansi Mandali
******.*********@*****.***
Dear Hiring Manager,
I am writing to express my strong interest in the position as advertised. With a solid background in human resources and administration and with a proven track record of success in Customer Service, Recruitment, employee relations, and HR processes, I am confident in my ability to contribute effectively to your team.
In my previous role(s) as I successfully led recruitment efforts, attracting top talent to meet the organization's needs. I developed and implemented effective onboarding programs that enhanced employee engagement and retention. Additionally, I played a key role in resolving employee relations issues and promoting a positive workplace culture.
I am particularly drawn to your organization due to your reputation for fostering a supportive and collaborative workplace. I am excited about the opportunity to contribute to your team's success by leveraging my skills and experience in HR management.
My resume below provides further details about my professional background. I welcome the opportunity to discuss how my skills and experiences align with the needs of your organization. Thank you for considering my application. I look forward to the possibility of an interview.
Sincerely,
Jhansi Mandali
EXECUTIVE SUMMARY
5+ Year of Customer Service experience.
8 years of cross-functional experience in Human resources functions- recruitment and selections, grievances, performance management, human rights policies, Benefits, training and development.
Handle high Call volumes with utmost patience and take care of Customer inquiries.
Managed high-quality HR projects to improve people management such as implementing new HRIS, Compensation, and performance management program.
SKILLS
Human Resource skills
•Onboarding Process •Timekeeping & Payroll Processing •Conflict Management •HR Policies Formulation •Employee Relations •Benefit Management •New Hire Orientation •HR statutory compliance •Performance Management •Succession Planning •Recruitment and Selection •HR Analytics •Workday Management.
Technical skills
•Microsoft 365 •Microsoft Office Suite • MS Word • MS Excel • MS PowerPoint • MS Outlook •QuickBooks, Managing Calendars, HRIS
Soft skills
•Communication skills •Interpersonal skills •Organizational skills •Attention to detail •Problem-solving skills •Leadership •Adaptability •Team Builder •Analytical ability •Strategic thinking and Innovation •Time Management •Confidentiality •Phone Etiquette •Customer Care Experience (Call / Contact Centre)
EMPLOYMENT HISTORY
Customer Service Representative March 2019 – May 2021
Alight Solutions Pvt Ltd, Toronto, ON June 2022 – May 2024s
Benefits Coordinator:
Managed benefits programs as a Plan Administrator (Pension and Benefits).
Enroll participants in Defined Benefit Pension Plan.
Retirement process.
Bereavement process.
Applied professional excellence concepts and use tools to ensure efficient and quality output/service delivery.
Setup payments in benefits connect.
Assist members to apply for Pension Benefits as well as calculate figures(estimates)as per their vesting period.
Year-end Tax(T4As) inquiries.
As Payroll and WFA Specialist:
Managed full cycle payroll every week/biweekly/semi-Monthly and Monthly.
Leave management.
Garnishments.
Overpayment recovery.
Provided support by answering, researching and solving payroll, timekeeping issues.
Assisted with employee tax records(W-2s) and deductions.
Collaborating with cross-functional teams to ensure smooth integration of HR business processes.
Providing support for troubleshooting and resolving any system issues related to HCM and Payroll modules.
Workforce Administration via Workday.
Employment verifications.
Collaborating with cross-functional teams to ensure smooth integration of HR business processes.
Providing support for troubleshooting and resolving any system issues related to HCM and Payroll modules.
Working closely with clients to answer their questions in SAP HCM and Payroll, as it pertains to their respective areas of expertise, and providing technical direction to clients.
Employment History(Outside Canada)
2017 – 2018 Data Entry/Front Office Executive.
Amaravathi Development Corporation, India
Roles & Responsibilities:
First point of contact for clients by answering phone inquiries and responding to emails as well as interacting with clients arriving for appointments.
Writing and Issuing Emails to teams and departments on behalf of teams or senior staff.
Maintain Calendars,Scheduling and coordinating meetings, Reminders, meeting preparations (eg., setting up projectors, conference rooms, snacks etc), taking and distributing meeting minutes.
Maintaining a well-organized filing system that permits easy reference and rapid retrieval of information.
Perform general office duties - Stock supplies. fill service requests, delivery of office supplies, Kitchen maintenance stock.
Scanning and copying various documents.
Providing accurate Word, excel and PowerPoint support by composing and/or editing a variety of documents.
Various data entry duties as needed.
Other administrative duties as required.
2015 – 2017 HR Admin
Kal Informatics Pvt Ltd, India
Roles & Responsibilities:
Full recruitment cycle. Coordinate with interviews, screening and appointments for new employees.
Induction and Training.
Prepare and process offer letters, Terminations, Leave of Absences.
Transfers and Promotions.
Developed and implemented human resources and labor relations strategies and policies such as harassment and workplace violence programs.
Advised Board of Directors on the interpretation of human resources policies, succession planning, compensation, and benefits programs, and collective agreements.
Maintaining physical and digital records and prepare employment contracts.
Maintain the digital platform i.e publish and remove job ads.
Update internal database with new hire information.
Put forward my views while policy designing of the organization.
Assist HR manager as needed.
Administer Time and attendance.
Assist in company events.
Maintain the integrity and confidentiality of employee files and records.
Background verifications.
Grievance Handling.
Performance Management.
Exit Interviews and other necessary formalities.
Maintain Calendars,Scheduling and coordinating meetings, Reminders, meeting preparations (eg., setting up projectors, conference rooms, snacks etc), taking and distributing meeting minutes.
Maintaining a well-organized filing system that permits easy reference and rapid retrieval of information.
2010 – 2014 HR Executive
Optimus Commodity Futures Pvt Ltd, India
Roles & Responsibilities :
Full recruitment cycle. Coordinate with interviews, screening and appointments for new employees.
Roll-out Offer and Appointment letters.
Pay negotiations.
Background verifications.
Maintain individual personnel records.
Update internal database with new hire information.
Policy making.
Conduct company events.
Assist HR manager as needed.
2007 – 2010 HR Associate (Employee Relations)
Knoah Solutions Pvt Ltd, India
Roles & Responsibilities held:
Responsible for the full-cycle recruitment process of preparing job descriptions, advertisements, developing interview questions, screening resumes, and conducting interviews.
Developed and implemented human resources and labor relations strategies and policies such as harassment and workplace violence programs.
Advised Board of Directors on the interpretation of human resources policies, succession planning, compensation, and benefits programs, and collective agreements
Orchestrated employee onboarding, organizing +300 hours of training and development initiatives.
Monitored, supported, and administered progressive discipline program as required.
Prepare and process offer letters, Terminations, Leave of Absences.
Transfers and Promotions.
Write and distribute emails, memos, letters and forms.
Writing and Issuing Emails to teams and departments on behalf of teams or senior staff.
Employee relations assistance and support with employee concerns/grievances.
Maintaining physical and digital records and prepare employment contracts.
Partnered closely with various departments, facilities, and supervisors in structuring and developing their respective teams to maximize performance, employee engagement, and accountability.
EDUCATION HISTORY
M.B.A. in Human Resources, ICFAI University, 2007
Bachelor of Commerce (Foreign Trades), Osmania University, 2005
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