Customer Service Order Management

CAMILO CASTAÑEDA

***W ***th St, NY,***** · 917-***-**** · *****************@*****.***

SUMMARY

Talented Server bringing skills in order management and upselling. Stays current on menu items and consistently offers targeted recommendations to meet individual customer needs. Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Detailed organizer of service operations with versatility in stressful circumstances. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multitasking and training in Serving. Motivated to learn, grow, and excel. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Waiter successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

HIGHLIGHTS

• Neat and clean appearance. • Quick worker

• Follows safely procedures. • Fast learner. • Strong communication skills. • Able to lift heavy loads. •People person. • Works well under pressure.

•Helpful teammate. • Extensive hospitality background.

EXPERIENCE

Sugar Factory Time Square

Server Manhattan, NY

October 2023 - February 2024

• Work with wait staff to handle all customer needs.

• Took orders and processed payments.

• Greet seated guests and offer water and starter items.

• Maintained station, health, and safety standards

• Provide guest with information about local areas, including giving directions.

• Check with costumers to ensure that they are enjoying their experience and take action to correct any problems.

• Stocked server areas with supplies before, during and after shifts

Years Restaurant Sports Bar

Server/ Bartender Queens, NY

February 2024- Currently

• Delivered exceptional, friendly, and fast service.

• Answered questions about menu selections and made recommendations when request. .

• mixed and served a variety of alcoholic and non – alcoholic beverages.

• Engaged with customers to provide recommendations and create a positive atmosphere.

•Maintained cleanliness and organization area.

• Exceptional customer service by taking orders, serving food, and addressing customer inquiries.

• Assisted in inventory management and restocking supplies.

Panda Express Manhattan, NY

Line Cook August 2023- October 2024

·Set up and stocked stations with necessary equipment

·Worked cooperatively with all restaurant employees

·Properly assembled and plated food according to menu descriptions.

·Organized supplies, tools and dishes ahead of dinner rush.

·Followed establishment recipes, portions, programs, and procedures.

ADDITIONAL INFORMATION

Travel: fluent in Spanish & English (speaking, reading, writing, and listening comprehension).

Additional Activities: Journalist, communnity manager

Interests: soccer

References: Available upon request.

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