Customer Service Client

RAPINDER KAUR BOLINA

Unit-***, **** *** Street, Surrey, BC Cell: 604-***-****

V3R 0W2 Home: 604-***-****

Email:**********@*****.***

OBJECTIVE: To obtain a position which offer an opportunity to apply and expand my years of knowledge and experience.

KEY SKILLS AND RELATED EXPERIENCE

Excellent Customer service skills

Great Communication skills

Excellent team player and enthusiastic approach to work

Punctual at all time

Highly self-motivated individual

Values Leadership and has organizational talent

Coordinate and assigned duties

Able to communicate effectively with managers, customers and coworkers

Self-motivated and solution-oriented

Proficient in MS Word, Power Point and Excel

EDUCATION AND TRAINING

Human Recourse Management Certification 1/2019-2023

Simon Fraser University, Surrey, BC

Bachelor in Technology in Electronics and Communication 8/2007- 07/2010

LP University, Jalandhar, India

Diploma in Technology in Electronics and Communication 8/2004- 07/2007

LP University, Jalandhar, India

Diploma in Networking 6/2008- 08/2008 Jetking Info train, Jalandhar, India

WORK EXPERIENCE

PALADIN SECURITY: (Sept 2014- Present)

Security Administration at Oxford Properties Vancouver (June 2019 to present)

• Answering tenants’ inquiries via phone and emails, booking meetings and different services provided by client (moving in/out of the buildings, elevator services, maintenance services)

• Dealing with different contractors, signing them access cards and keys, checking their paper work.

• Forwarding tenants’ requests to clients and maintenance services

• Preparing access cards and keys for new tenants.

• Assisting Site Manager with paper work

• Resolves problems on sites.

• Documents events and report writing on site as per client request

• Handle emergency situations.

• Ensure accurate and timely reporting.

• Communicate with the head office.

• Follow safety standards.

• Static guard and patrol surveillance

Site Supervisor, BCIT Annacis Island Campus (July 2016 to June 2019)

Set schedule the activities of the Dispatchers and Security Officers during assigned shift.

Supervises the day-to-day operations of the campus as per the direction of clients.

Reviews Dispatch Logs and Incident Reports for accuracy, completeness and activity needing follow-up

Reviews on a daily basis all incident reports and submits virtual daily reports to the clients and Manager.

Meets bi-weekly with the Client Service Manager to review operational challenges with resolutions, staffing, succession planning, and Paladin programs.

Prepares campus Key Performance Indicator report for monthly review with Client Service Manager

Maintains site margins/pay rates in accordance with expectations and directions set out by the Client Service Manager.

Second In command, BCIT Downtown Campus (January 2016-June 2016)

Shift Supervisor BCIT Burnaby (April 2015-December 2015)

Communication officer BCIT Burnaby (Feb 2015 to June 2015)

Security Guard BCIT Burnaby (Sept 2014 – Feb 2015)

Office Helper part-time, ASA transport Ltd. Surrey(2012-2014)

University Lecturer, LP University, Jalandhar, India (2010-2012)

Throughout my experience, I have been recognized as a responsible, well organized, well dedicated employee, capable of meeting my employers and client priorities, frequently under high pressure and time constraint conditions.

REFERENCES

References will be provided on request.

Contact this candidate