Customer Service Port Harcourt

CHIOMA STELLA OKOYE

Contact Address: No. * Salem Close off school Road, Elelenwo, Port Harcourt

Telephone Number: 091********, 090********.

Email Address: *****************@*****.***.

SUMMARY: I am a confident and enthusiastic individual with previous customer service experience. I enjoy helping clients and customers solving problems. I am a great communicator, over the phone, face to face and via e-mail.

I strive to keep my work flow organized, even while working under pressure. As an experienced customer service advisor, I take enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction

EDUCATION:

National Youth Service Corps (NYSC) 2021

Higher National Diploma (Sci. Tech.-Microbiology/Biochemistry) 2019 National Diploma (Science Technology) 2015

Federal Polytechnic Nekede, Owerri

West African Examination Council (WAEC) 2011

Victory Comprehensive College, Elelenwo, Port Harcourt WORK EXPERIENCE:

Company: Nigeria Breweries 2015-2017

Distributor Connect Clerk

Taking of all Nigerian Breweries product in the warehouse daily, and sending it to Nigerian Breweries internet cloud.

Confirming deliveries and taking daily depletion capture using the DC table. Carrying out depletion and having zero stock deviation. Recording the depletion of the sales representatives, local area representatives and KD/WI purchaser for each day and sending it to Nigerian Breweries internet cloud. Procuring information and preparing summary for the Head of Depot. Responsible for producing and editing spreadsheet reports for the Head of Depot. Analyzing sales figures and preparing reports based on specific parameters. Implementing and managing monthly reports; stock reports, breakages analysis, sales reconciliation, fully/empties stock balance.

Company: New Castle Hotel 2017-2018

Receptionist

Greeting guests as they come in, managing the check in and checkout process, answering questions and request, and helping with administrative tasks at the front desk. Company: Allseasonshotel 2018-2019

Waitress

Greeting and serving customers, providing detailed information on menus, multi- tasking various front of the house duties and collecting the bill. Company: Tribest corporate support Limited 2021-2023 Bank teller/customer service representative

Manage customer transactions and services

Handle customers financial transactions, including cashing cheques, completing money transfers and opening closing accounts

PERSONAL SKILLS:

Ability to work under pressure

Good Communication Skills

Attention to detail

Speed and Accuracy

Patience

Customers Service Skills

Empathy

Time management

Ability to work without supervision

Mathematical skill

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