Inside Sales Account Management

LUIS A. ALVAREZ

Phone: 973-***-****

***************@*****.***

PROFESSIONAL PROFILE

Accomplished International Logistics and Transportation professional with extensive knowledge in Global Logistics, Sales, Marketing, Operations, Warehousing, Transportation and Vendor Management. Experience with the Americas, Europe, Africa and Asia. Strong business acumen with excellent problem solving abilities and multi-cultural exposure on a global level. Highly self-motivated focused on improving processes to achieve excellent customer satisfaction. Bilingual in English and Spanish. Core competencies include:

Outside / Inside Sales Account Management Staff Training / SOP

Ocean- Imports & Exports Air- Imports & Exports NVOCC /Ro-Ro

Break Bulk-Container - LCL Warehouse / Storage Accts. Payables & Receivables

PROFESSIONAL EXPERIENCE

L & J Business Concepts, LLC. Miami, FL 2015 – to Present Sales Consultant, Account Management Business and Customer Cargo Management, import service solutions, communication with international customs broker, import export agencies for quotes and business development,

JAGRO CHB & IFF., INC. Cranford, NJ / Miami, FL 1999 - 2014

Inside Sales and Operational Support Specialist

Obtained new business through competitive quoting and analyzing customer needs.

Developed and performed marketing and outbound calling program to prospective customers.

Prepared individualized customer rates and quotations.

Organized sales department records and sales leads, new quote log and follow ups.

Provided Operational Management Support in Import and Export Departments.

Responsible for maintaining Key Import Accounts.

Handled general office administrative responsibilities

Managed Ocean-Air Imports and Exports

Assisted with Accounts Payables and Receivables

Managed Warehouse, Cargo Insurance, AES Filings as well as Single and Continuous Customs Bond.

Assigned to handle special accounts.

Worked closely with carriers to negotiate best contracts for full containers, LCL and/or break bulk shipments.

Monitored all operations and information systems as well as customer requirements.

Made sure SOP compliance standards were met.

Processed rates from carriers and assisted overseas agents with closing deals.

Assisted with special projects coordination. Prepared quotations, review customers profiles and rate structures.

Handled Export documentation for Ocean and Air Shipments

Prepared Bookings, Air Waybills, Bills of Ladings, Manifest, SED, Invoices and other Shipping Documents.

Handled and Shipped Hazardous Cargo (DG) Certified.

EDUCATION

ESUCOMEX - Santiago, Chile

Foreign Trade Expert

The World Trade Institute - New York, NY

Export Documentation and Traffic / Hazardous Materials Transportation

Academy of Advanced Traffic - New York, NY

Export – Import Documentation / Banking and Letters of Credits

Dale Carnegie & Associates, Inc. - West Caldwell, NJ

Sales / Training Courses

Essex County College - Newark, NJ Commercial Letters of Credit

New School for Social Research – New York, NY English as a Second Language

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