Customer Service High School

SIMONE CHAPMAN

***** ********* **, **********, ****, 45246, US 513-***-**** ***************@*****.*** I am A Dedicated team member with excellent communication skills and a pleasant demeanor. I Work areas have a history of being kept clean, neat, and professionally organized also When assisting customers and coworkers, I am cheerful. I’m a great Problem-solver with experience in customer service Also Dedicated to resolving problems, answering customer questions, and collecting payments. I am Capable of accurately taking order information and quickly serving customers. Heavy lifting

Sales

Customer service

Food preparation

teamwork

communication

Leadership

Problem solving

Productivity & Organization.

High School 2022

Princeton High School Cincinnati, OH

I started at Princeton when I move to west Chester for my 10 grade year then I switch to scarlet oaks which is a trade school / career for cosmetology because I love doing hair and that is my patient to open a new salon.

Cashier February, 2021 to August, 2021

Lowes Cincinnati, OH

Kept well-stocked cashier lanes and store shelves to promote strong sales. Educated customers about [Type] promotions to increase sales. Processed new orders quickly and accurately, completing [Number]+ daily transactions. Help customers by guiding them and answering their questions. Food Attendant August, 2022 to November, 2022

Kings Island Mason, OH

Worked efficiently to keep the dining room and work areas clean by busing and resetting [Number] tables per shift. Carried out supervisory responsibilities in accordance with company policies and applicable laws. Followed all food safety and restaurant sanitation regulations, which included handwashing, trash emptying, and cleaning dining areas. Was frequently complimented by customers for going above and beyond my normal responsibilities. Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients. Restocked the salad bar and buffet for lunch and dinner service. Preschool Teacher April, 2023 to Present

Young scholars academy Cincinnati, Ohio

Taught students about basic concepts like shapes, numbers, and letters. Looked for signs of emotional and developmental issues in kids and reported them to their parents. Encouraged sensory development by exposing students to a variety of textures. Monthly parent support group meetings were organized and facilitated by me. Sanitized toys and play equipment to ensure their safety and cleanliness every day. Created a welcoming learning environment that has been used as a model in other classrooms. Created written assessments of student performance based on observations in the classroom. Gave one-on-one attention to the children while maintaining overall focus on the entire group. Collaborated with teaching staff to assess individual progress and make recommendations for appropriate learning strategies. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Consistently received a 100% rate of customer satisfaction. Documented and resolved [Issue] which led to [Results]. Awarded and was recognized as “Employee of the Month” in [Year] for exceptional [Reason]. First Aid/CPR Certified

Project Management Professional (PMP)

SHRM Certified Professional (SHRM-CP)

Completed 1500 hours of cosmetology training

Completed two years of coursework and practical training. ACCOMPLISHMENTS

CERTIFICATIONS

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