Customer Service Accounts Receivable

Amanda Rungwerth

Cocoa, FL *****

***************@*****.***

+1-916-***-****

Seasoned administrative professional seeking a long-term, full-time position with the potential for growth and development, where my significant experience and skill sets will benefit my employer. Authorized to work in the US for any employer

Work Experience

Accounts Receivable Analyst

FlexCare Medical Staffing - Roseville, CA

May 2022 to Present

• Running a weekly aging report and reaching out on all past due invoices

• Managing multiple MSP’s

• Clear and professional communication to clients

• Applying payments to past due invoices

• Auditing invoices with discrepancies

• Reconciling invoices with discrepancies

• Managing over and underpayments

• Issuing refunds

• Keeping clear and concise records of funds being processed

• Updating upper management on status of aging

Optician Assistant

Site for Sore Eyes - Auburn, CA

November 2021 to Present

• Answering phones and properly escalating calls • Filing patient charts and doctor files

• Appointment scheduling • Making sure the doctor’s schedule runs on time

• Pre-testing for eye exams • Insurance authorization and billing

• Mail sorting and proper distribution • Front office customer service

• Frame selection • Proficient in Quick Books Pro

• Proficient in MVE • Adhering to all HIPAA guidelines Recovery Specialist

Nationwide Credit, Inc. - Sacramento, CA

August 2018 to November 2021

• Located debtors by utilizing “skip tracing” and other • Consistently met and exceeded collection goals strategies

• Managed manual and automatically dialed outbound • Reviewed accounts to determine payment plan calls in a call center environment compliance

• Conveyed current account information and obtained • Maintained professional a demeanor and provided payments in compliance with Federal and State laws exceptional customer service on all calls

• De-escalation of difficult customers • Processed account payments over the telephone and set up recurring drafts for debtors

• Reviewed credit reports to identify debt and • FDCPA Certification determine the best-fit strategies for consolidating and/or eliminating balances

• UDAAP Certification • Proficient in the use of AS400

• Proficient in the use of the Livevox systems to make • Consistently used clear, concise language and outbound calls communication skills

Education

High school Diploma

Community Collaborative Charter School

June 2011

Skills

• Strategizing performance improvement plans and techniques

• Attention to detail

• Proficient with Microsoft Office

• Payment acceptance

• Versed in Collections Regulatory Guidelines

• Clear written and oral communication skills

• Account Reconciliation

• Medical Collections

• Medical Insurance Authorization

• Multitasking

• Proficient use of Quick Books Pro

• Repayment negotiations

• Proficient with Google Docs and Google Sheets

• Accounts Receivable/Accounts Payable

• Cold calling

• Medical Billing

• Insurance Identification

• Customer service

• relations

• retention

• Auditing

• Accounting

• Revenue cycle management

• Team management

• Analysis skills

• Front desk

• Medical terminology

• Medical office experience

• Medical records

• Data entry

• Time management

• HIPAA

• Marketing

• Sales

• Leadership

• Management

• Clinic

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