Customer Services Control Room

Shakool Safdar

Abu Dhabi U.A.E

Contact No UAE: +971*********

Contact No PAK: +91-321*******

Contact No PAK: +91-321*******

E-mail: *******.********@*****.***

CAREER OBJECTIVES

To obtain a challenging position in a highly professional environment to grow and contribute towards company goals by undertaking professional knowledge and experience.

PROFILE

Over 9 years of exposure in technical field and 4 years in security/customer services along with good analytical skills, confidence, effective communication and team management skills

PROFESSIONAL EXPERIENCE

1.PAKISTAN ORDONANCE FACTORY. (POF)

Have worked as full skilled worker in POF,from 2002, 2011

Duties and Responsibilities as technician at (POF)

Fabrication, Installation of Mechanical Plant and equipments,

Equipment Maintenance, Technical Understanding, Technical Zeal, Deals with Uncertainty, Basic Safety, Power Tools, Attention to Detail, Flexibility, Supervision, Job Knowledge, Productivity.

Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.

Fabricates repair parts by using machine shop instrumentation and equipment

2.GROUP 4 SECURITY UAE. (G4S)

Worked as Controller (Jumeirah Hotel UAE) Control room.

Worked as Controller (Residential Tower UAE) Control room.

Worked as Security Supervisor (TAQA, Energy Company UAE)

Worked at British School as Receptionist UAE.

Working First Gulf Bank as Customer Services UAE.

Duties and Responsibilities as Security Services (UAE)

Undertake operation of all equipment and cameras to comply with the CCTV Code of Practice.

Effectively monitor and patrol via view screens and to take any remedial or immediate action and notification as appropriate to events seen

To carry out regular equipment checks and report all equipment faults to the CCTV Superintendent / Maintenance Contractor

Liaison with technical/ maintenance Staff.

Monitored and Encountered Threats.

Manage Security Protection Procedures in Command Room.

Assisted Security Officers in Management of team of security guards.

Prepared Security control plans for the effective control of events.

Provide Customer service by relating with all personnel in congenial and professional Mannes.

Look after the safety and security procedures at offices and residence.

Managed the safety/ security of residential tower shaping centers &

Commercial towers.

Managed the visitors influx and security control room.

Observe and monitor the safety/security vulnerabilities.

ACADEMIC QUALIFICATION

Intermediate Govt High School Hassan Abdal 1997 (PAK) General Science (45%)

Matriculation Govt High School Hassan Abdal 1993. (PAK) Science Subjects Major, Math, Physics, Biology, Chemistry, (51%)

BASIC QUALIFICATION /SPECILIZED SKILLS

Basic Security Training / Course (G4S)

Fire Fighting and Emergency response Training

(National Security Institute) UAE.

Private Security Business Dept Training and Course under Ministry of

Interior (UAE)

Basic private security training ( NSI UAE)

MS Office. certification 2000

Window 98 Xp Vista

TECHNICAL COURSES

General Mechanical (BASE, POF Institute)

Pneumatic ( BASE, POF Institute)

Sheet Metal (BASE, POF Institute)

PERSONAL DETAIL

Nationality: Pakistani

Date of Birth: 15 Aug 1977

Marital Status: Married

Sex: Male

Visa Status: Residence Visa

Place of Birth: Pakistan

LANGUAGE PROFICENCY

English

Urdu

Punjabi

Arabic ( basic understanding)

OTHER DETAILS

Having good knowledge of computer MS Office, MS Excel and use of Internet. Effective in communication, coordination, organized in work and capable of handling general administration.

REFRENCES

To be furnished upon request.

Contact this candidate