Customer Service Representative
Resume:
Mitzi Trujillo
Greeley, CO *****
ad5zdt@r.postjobfree.com - 970-***-****
To obtain a challenging and rewarding position in a company that is growing and seeking highly motivated individuals to be part of their team.
Authorized to work in the US for any employer
WORK EXPERIENCE
Parkway Products / Advance Service, currently employed 01/10/2022
Rubadue Wire Co Inc. / Adecco
Woodward/Adecco
Professional Finance/AppleOne
Snaptron/ Aerotech
Parkway Products
4150 St. Cloud Dr
Loveland, CO 80538
January 10 2022 to Present
MAGNESIUM THIXOMOLDING - LOVELAND, COLORADO
Processes manufactured parts per job instructions, pack verified amounts, and label appropriately.
• Constructs boxes for packing at assigned machine.
• Visually inspects parts for defects as noted on QPM and sample boards to ensure quality parts are being packed in compliance with specified requirements.
• May cut off runners with gate cutters and inspect such things as springs or screws to ensure finished part meets specifications.
• Enters information on log sheets such as in-process books every two hours as quality checks are made to ensure product consistency and conformity to quality standards.
• Understands production records and is able to keep accurate counts of accepted, rejected and scrapped product as noted on packing logs.
• Lifts and carries boxes (up to 50 lbs.) to pallets for removal to shipping or storage. On occasion may use pallet jack to move pallets of boxes or totes.
• Responsible for keeping the assigned work area well organized, clean and neat
• Alerts shift supervisor of machine malfunction or scrap quantity issues.
• Maintains effective working relationships with other coworkers
• Additional duties as assigned.
TELETECH
2400 W 29TH ST STE 100
GREELEY, CO 80631
December 2020 to February 2021
Customer Service Representative for a Major Finance Company
• Provide end to end customer service to USAA customers
• Accept inbound calls from customers
• Effectively, resolve issues or concerns
• Gather information from the customer to make appropriate recommendations for new products and services Deliver amazing customer service
State Farm
1555 Promontory Circle
Greeley, CO 80638
December 2019 to November 2020
Claim Associate-Title Doc Proc
• Completes processing of documents related to salvage disposition in accordance to authority provided by the claim handler
• Facilitates all necessary paperwork to properly brand title on all salvage at direction of claim handler
• Secures necessary information and documentation to process title work to conclude salvage handling
• Initiates payment at the direction of claim handler
• Works under supervision and seeks guidance throughout the titling and salvage process
• Follows detailed instructions from claim handler
• Researches, resolves, and processes tasks within approved
• Follows instructions from claim handler, with minimal questions
• Communicates with team members, external customers/vendors who may require contacts by telephone, by correspondence or in person to assist in title & salvage paperwork processes
• Develops a basic understanding of individual jurisdictional processes, procedures and forms required to correct paperwork inaccuracies
• Secures necessary documentation to assist in the handling of claims title/salvage paperwork
• Adheres to state and federal procedures related to titling and salvage processes and paperwork
TELETECH
2400 W 29TH ST STE 100
GREELEY, CO 80631
July 2017 to December 2019
Customer Service Representative for a Major Finance Company
• Provide end to end customer service to USAA customers
• Accept inbound calls from customers
• Effectively, resolve issues or concerns
• Gather information from the customer to make appropriate recommendations for new products and services
• Deliver amazing customer service
Factual Data
Loveland, CO
August 2015 to 2017
• 4506-T: verify up to 4 years of returns and receive a completed report within 48-72 hours.
• Tax Return Verification Summary Report: this report provides an easy to read and concise summary of the tax return details for up to four years, including any amendments filed with the IRS.
• Tax Return Verification Comparison Report: increase efficiency and save valuable time with the Tax Return Comparison Report that gives a detailed, line-by-line comparison between the applicants' supplied information and the IRS' actual information.
• Batch Processing: Tax Return Verification reports are available as either single requests or batch processing increasing flexibility and efficiency.
Full Time Student
Aims Community College
2011 to 2013
Startek USA Inc.
2003 to 2011
Disconnect Order Specialist
• Responsible for overseeing and coordinating the disconnect processes associated with Provisioning Main billing systems
• Maintaining and updating internal customer reports and AT&T reports daily
• Analyzing and interpreting business reports and spreadsheets
• Processing disconnects orders through the research of billing systems and resolve discrepancies within a specific time frame in voice
• This position required me to work under pressure and to meet stringent deadlines in order to maintain customer satisfaction and future business.
Sykes Enterprises, Inc.-
2000 to 2003
Telecommunication Technician
• Responsible for providing technical support for software and hardware usage and assisting management with quality control through monitoring and assisting technicians with questions
• Assisted with the new hire training program, which included advanced hands on training and the use of feedback obtained through assisting previous and current technicians
• Monitored agents to ensure consistent presentation as a member of the Quality Initiative Team
• This job placed me in a position to help manage and improve my management and communication skills.
Tapestry Tent Design
1998 to 2000
Shop Assistant
• Performed packaging and preparation of light packages for shipping
• Assisted with the organization of large shipments of show materials for the artist
• Prepared canvas to certain specifications and assigned art materials
• Ordered, received and stocked product
• Processed phone orders and set up invoices for prospective purchasers
• This position allowed me to refine my organization and customer service skills.
Aims Community College - Greeley, Colorado - Associate of Arts Degree in Business
Bernels Hairstyling College - Cosmetology License
EDUCATION
Business Degree
Aims Community College
Greeley, CO
License in Cosmetology
Bernels Hairstyling College
Fort Collins, CO
Diploma
Poudre High School
Fort Collins, CO
SKILLS
Business Process Management, customer service, inventory, Receptionist
ADDITIONAL INFORMATION WILL BE FURNISHED ON REQUEST
Skills
Production with mechanical skills
Strong customer service background
Contact this candidate