Customer Service Store Manager

Full Name

Austin, TX Phone number Email address URL

Detail-oriented and organized Store Manager with 15+ years of experience in customer service, sales, and business relationship management. Excellent communicator with outstanding problem-solving abilities. Capable of leading team members to success while multitasking. Effective at prioritizing projects to meet deadlines. Professional Experience

Poco Loco Supermercado Austin, TX

Store Manager January 2017 - June 2022

● Oversaw administrative duties, such as store budgeting and updating financial records, ensuring organization of important company documentation

● Hired and trained team members by guiding employees through customer service etiquette and store services, thus generating capable and knowledgeable groups of team members

● Provided top-quality customer service by answering general inquiries and guiding customers to appropriate departments, boosting sales by X amount within X amount of time

● Prepared detailed reports by analyzing buying trends, customer requirements, and profits, successfully uploading information within a timely manner

● Identified current and prospective customer requirements by establishing rapport with the customers, increasing customer retention rates

● Created financial objectives by preparing annual budgeting, maintaining within a budget of $X

● Followed all food safety laws through thorough updates with all laws and regulations, reducing risks of contaminants within products

● Ensured proper team project execution by communicating sales promotions, effectively maximizing on sales goals Arlan’s Market Austin, TX

Store Manager January 2006 - August 2017

● Developed schedules for team members based on team member capability and availability, thus maximizing on productivity

● Maintained store conditions and visuals by completing routine walk-throughs and tidying up areas that needed improvement, achieving ratings of X/X based on customer satisfaction surveys

● Supervised store inventory by monitoring stock and ordering more supplies when necessary, decreasing company costs by $X

● Collaborated with vendors and manufacturers by communicating about marketing displays for the sales floor and store windows, sustaining healthy business relationships

● Assisted customers with inquiries by demonstrating product knowledge, generating more word-of-mouth referrals from existing customers

Additional Experience

Mrs Bairds Bakery Job Title, HEB Job Title

Technical Skills

Microsoft Office Suite

Core Competencies

Time Management, Leadership, Sales, Customer Service, Problem-Solving, Multitasking, Goals, Relationship Management, Scheduling, Negotiating, Payroll

Education/Certifications

Coursework in Accounting and Business Administration, Southwest Texas State University TABC Certification, Certifying Organization

Food Handler Certification, Certifying Organization

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