Customer Services Call Centre
Resume:
Zenzi Morudu
****b Serobele Street, Naledi ****, Johannesburg,Soweto
********************@*****.*** 083*******
With over 5 years of experience in call centre and administrative positions, I excel in providing customer assistance via direct interaction and phone support, ensuring customer satisfaction and implementing effective service policies.
Professional Experience
Cash Balance (Financial Services) 07/21 - 08/23
Client Service Administration/ Customer Service
• Managed administrative tasks such as filing, scanning, and correspondence typing
• Contact clients to obtain missing information or answer queries.
• Coordinated settlement and payment letters
• Handled telephone calls and greeted clients
• Provided efficient client service and feedback via chat, email, and WhatsApp
• Conducted credit assessments
• Created debit order mandates
• Maintained CRM system
Accenture Services later Edcon Group (Retail and Financial Services) 07/19 - 09/20 Customer Service Consultant
• Answered phone calls and liaised with customers.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and escalate issues to appropriate departments.
• Contacted customers to update their account information ensured that customers received monthly statements.
• Managed customer issues and resolved complaints efficiently
• Collected outstanding debt and setting up repayment plans (PTP). Merchants Dimensions Data Vodacom (Telecommunications) 01/17 - 06/19 Inbound Call Centre Agent
• Answered incoming calls
• Respond to customer inquiries via phone and emails.
• Resolve customer complaints and escalate issues to appropriate departments.
• Maintain customer records, update account information.
• Troubleshoot customer issues and provide technical support.
• Resolve customer complaints and escalate issues to appropriate departments.
• Managed customers account and going through their billing queries Education
Central Johannesburg College 01/15 - 12/16
Business Management - N4-N6
• Entrepreneurship and business management
• Communications
• Computer Practice
• Public Relations
• Sales Management
• Intro Accounting
Vulanindlela Secondary School 01/03 - 12/07
Senior Certificate - Garde 12
• Isizulu, English, Mercantile Law, Business Economics, Economics and Accounting Key Skills
• Work within a pressurized environment
• Communication skills
• Customer focused
• Time management
• Telephone antique
• Microsoft Proficiency
• Active listening, empathy and problem-solving
• System skills: C3D seble, I cap, M2, knowledge Base, Vision, Noble, Webfin, CRM, Nu-pay and Out look. Projects
Dial Student 10/08 - 02/12
• Counting of Stock
• Scanning and Packing
Love Life youth Organisation (Volunteer) 01/08 - 11/08
• Facilitations
• Motivational Classes
• Arts and Recreation
References
Mphala Mampuru - Team Manager, Accenture Services and Edcon Group 076-***-**** *******@*****************.**.**
Kgomotso Molekane - Team Leader, Cash Balance
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