Customer Service Administrative Assistant

BRIANNA SUTTON PHONE: 929-***-****/646-***-**** EMAIL: *********@*****.***

SUMMARY:

Individual with professional cashier and customer services experience seeking to join a company that can utilize such skills to further the company’s growth and customer satisfaction.

SKILLS:

Receptionist Skills Motivated and Focused Detailed Oriented

Sales Representative Communication and Interpersonal Multi-Tasker

Customer Service Oriented Information Technology Time Management

EDUCATION:

Hillcrest High School, Jamaica, NY 08/2014- 06/2017

High School Academic Diploma

WORK EXPERIENCE:

King Teleservices, Brooklyn, NY 08/2023- 01/2024

311 Call Center Operator

Handled incoming calls from citizens and directed them to appropriate departments

Entered appointments and other critical information into company’s databases

Interacted with 911 operators when situations warranted such in order to resolve matters quickly

Documented various aspects of calls in order to quick recall events to supervisors

Wildcat, Brooklyn, NY 02/2023 - 04/2023

Community Maintenance

Unloaded trucks community maintenance products and tools that was to be used in daily tasks

Filled and removed bags from trash containers and placed it in designated areas for sanitation pickup

Replaced containers with fresh liners and set container in designated spot on street corners

Maintained cleanliness of sidewalks by sweeping and removing unwanted trash and debris.

Fortune Society, Long Island City, NY 09/2022 -11/2022

Administrative Assistant

Contacted formerly incarcerated clientele to inform them about employment opportunities

Registered job ready candidate online to attend job fairs throughout New York City area

Entered data into various organizational databases accurately and retrieved data when requested

Answered phones, took notes, and directed calls to requested parties or departments

Safco Services, Astoria, NY 06/2022 -09/2022

Administrative Assistant

Greeted guests and clients upon entering facility in order to make them feel welcomed

Filed charts in chronological and alphabetical order for quick accessing by staff

Contacted businesses in order to inform about services and trainings offered by company

Worked closely with supervisor to expedite tasks needing quick completion

Dollar Tree, Rahway, NJ 07/2021 – 08/2021

Cashier/Customer Service

Greeted and directed customers to products to ensure a welcomed and happy shopping experience

Performed cashier duties by totaling, accepting payments, and issued customer change

Processed credit and debit cards and issued receipts to customers as proof of purchase

Stocked and refurnished shelf merchandise when low or requested to do so by supervisor

Bath and Body Works, Jersey City, NJ 05/2021 - 07/2021

Cashier/Customer Services/Sales Representative

Operated POS system to tally all customers purchases and issued receipts, cash, and change

Assisted elderly customers with shopping in order to give them a good shopping experience

Answered all customer inquiries and referred them to manager/supervisor when needed

Interacted with customers on floor as a way to interest them in new store items

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