Service Representative Call Center
Resume:
Alyssa Henderson
*******@*****.***
Work Experience
Blue Compass RV Grain Valley, MO
Receptionist March 2023 - Current
Answering and transferring phone calls to the correct people. Directing people where they need to go. Answering questions when people come in about products. Getting people where they need to go. Making sure sales personnel have everything they need. Monterey Park Rehab and Health Center Independence, MO Receptionist January 2024 - April 2024
Answering calls on a four line phone and transferring them as needed, taking messages when nurses are busy or office staff can’t get to the phone. Greeting family and residents and transport personnel and directing them where to go to find certain residents.
Filing certain paperwork as well as handling office equipment. Cynet (Work From Home) Sterling, Va
Personal Service Representative January- 2021 December 28,2023 Providing pharmacies with debit card numbers for Abbvie copay discount cards for members. Letting pharmacies know if certain members have funds to cover medications. Escalating calls that require more in depth attention. CVS, (work from home) Lees Summit, MO
Call Center Representative December 2019 - April 2021 Providing up to date information about members' coverage. Running test claims on medication to see if they are covered. Taking up to 60 calls per day.
Little Angel Early Learning Center Independence, MO Teacher July 2018 to May 2019
Providing children with exciting and engaging learning experiences. Providing fun and faith-based learning for kids from 6 months to 5 years old. Maxim Healthcare Services Overland Park, Kansas
Nurse Assistant, May 2017 to May 2018
Worked closely with patients, and was responsible for basic care such as bathing, grooming, and feeding.
Ensured our patients receive essential social and emotional support and provided vital information on patient conditions to nurses.
Integrity Home Care and Hospice April 2016 to May 2017 Nurse's Assistant Lee’s Summit, MO
Demonstrated rapport with patients by ensuring kindness and respect for each individual patient. Helped them in and out of bed, in and out of the tub, or accompanied them outside for a little sunshine.
Cared for children and young adults with special needs. Also cared for many elderlies with chronic health conditions, and a growing population of clients. Education
Illinois Central College
Peoria, IL
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