Service Representative Customer

Joneall Washington

Customer care representative

**** ********* ** *** *******, Tx 78203, San Antonio, 78203

210-***-****

*******************@*****.***

Professional summary

Customer Care Representative with over 11 years of experience in enhancing customer satisfaction and streamlining service operations. Proficient in data entry, account management, and fraud prevention, with a strong ability to analyze customer interactions and transaction patterns to improve service delivery. Committed to maintaining high accuracy in client data management and passionate about providing empathetic support during security incidents.

Employment history

CONDUENT-FRAUD PREVENTION Customer Service Representative

Nov 2022 - Jan 2024

Prevented fraud at Conduent, ensuring customer security

Updated and maintained customer account information

Managed card cancellation and activation processes

Resolved customer issues related to social security fraud

Maintained high accuracy in updating client data and managing card activations.

Provided empathetic customer support during security incidents, ensuring client reassurance.

Analyzed transaction patterns to identify and prevent potential fraud cases effectively.

Monitored accounts daily, ensuring rapid response to unauthorized activities.

NATIONAL GRID- UTILITIES COMPANY Customer Service Representative

Nov 2018 - 2021

• Debt Collections

• Disconnecting unpaid utilities

• Reconnecting paid utilities

BELDON ROOFING & REMODELING CO Customer Service Representative

Jan 2016 - Nov 2018

• Attract potential customers by answering product and service questions. Suggest information about other products and services.

• Open customer accounts by recording account information.

• Maintain customer records by updating account information.

• Schedule appointments and service requests.

Education

Everest Institute, San Antonio, Texas Occupational License

Roosevelt High School, San Antonio, Texas High School Diploma

Skills

Typing Speed: 56 Words Per Minute (Experienced)

Data Entry Terminal (PDT, Mainframe Terminal, etc)

Email Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

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