Quality Control Customer Service

KIMBERLY

TEJADA

****************@*****.***

973-***-****

Newark, New Jersey 07107

Bold Profile

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Willingness to take on added responsibilities to meet team goals. PHLEBOTOMY TECHNICIAN

phlebotomy

Elizabeth NJ • 11/2023 - 12/2023

PROFESSIONAL EXPERIENCE

Perform venipuncture and capillary puncture on patients of all ages with a high level of accuracy.

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Label, process, and transport specimens for testing in accordance with established protocols.

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Maintain a clean and organized work environment, adhering to infection control procedures.

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Communicate effectively with patients, ensuring a comfortable and positive experience during the blood collection process.

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Spanish

Native or Bilingual

LANGUAGES

In-depth experience in venipuncture and capillary puncture techniques with a comprehensive stick sheet available upon request. Feel free to contact me for additional details or if a demonstration of my proficiency is desired

ADDITIONAL INFORMATION

Amazon Delivery Driver

Carteret, NJ 07008

November 2021 - October 2023

- Successfully executed timely and accurate deliveries to customers in a designated route.

- Maintained a high level of customer satisfaction through courteous and ADDITIONAL WORK EXPERIENCE

SKILLS

• Diagnostic Testing

• Infection Control

• Recording Data

• Specimen Labeling Procedures

• Quality Control Guidelines

• Sample and Specimen Collection

• Venipuncture

• Adaptable to change

• Empathy and compassion

• Order of draw knowledge

Essex County College

Newark, NJ • Expected in 06/2024

No Degree: Biology

K&G Career Academy

Elizabeth, NJ • 12/2023

Phlebotomy Certificate

Bloomfield Tech High School

Bloomfield, NJ • 06/2018

High School Diploma

EDUCATION

professional interactions.

- Managed delivery documentation and ensured proper handling of packages to prevent damage.

Dollar Tree Cashier

Bloomfield, NJ 07003

July 2018 - December 2020

- Processed customer transactions accurately and efficiently using a point-of-sale system.

- Handled cash, credit, and debit transactions while maintaining a balanced cash drawer.

- Provided excellent customer service by addressing inquiries and resolving issues.

McDonald's Cashier

Newark, NJ 07104

June 2017 - July 2018

- Operated cash register, processed customer orders, and handled payments.

- Maintained cleanliness and organization of the cashier area.

- Collaborated with team members to ensure a smooth flow of customer service.

skills

- Customer service

- Cash handling and reconciliation

- Time management

- Route optimization (for delivery)

- Communication and interpersonal skills

- Attention to detail

- Problem-solving

Contact this candidate