Customer Support Esl Teacher

NANCY MACDONALD

E: *****.*********@*****.***

P: 548-***-****

A: London, ON N5Y 4Z5

PROFESSIONAL SUMMARY

Patient and dedicated ESL Teacher skilled at developing and promoting interactive learning within a group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons. Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL at elementary and middle school grade levels for students from over five years different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.

WORK HISTORY

Preply.com - ESL Teacher

Online Employment • 02/2018 - Current

Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.

Educated students in basics of English grammar and conversational speaking.

Created new lesson plans based on course objectives.

Gave one-on-one attention to each student while maintaining overall focus on entire group.

Attended workshops to learn about student motivation and engaging learning activities.

Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.

Assessed work of adult students to evaluate progress and identify areas for improvement.

Fiverr - Remote Customer Support Agent

Online Employment • 02/2016 - Current

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

ADDITIONAL INFORMATION

I have worked online for the last several years in a quiet home office dedicated to assist all my students to reach their highest level of ability and to support

them with ongoing interactive lessons.

It is a joy to watch the development of the students and keep them engaged and to watch their progress, each week. I work with many primary students,

I am in close contact with their parents to keep the information relevant and regular updates and focus on needs of the wishes of the parents.

I am computer savvy and working online, handling customer complaints, lead generation, customer satisfaction, surveys, monitoring websites and forums,

just a few of the accomplishments as a VA working online.

SKILLS

IEP comprehension

Testing and grading

Individual and group instruction

Test methods knowledge

EDUCATION

Fanshawe College of Applied Arts And Technology

London, ON • 09/1993

Associate of Science: Nursing Degree

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