Business Development Customer Service

VITUS CHARLES

Operations Personnel

Results-driven operations personnel with experience in managing and optimizing operational processes. Proven track record in improving efficiency, reducing costs, and enhancing overall productivity. Skilled in project management, process improvement, and team leadership. Adept at analyzing complex situations, identifying opportunities for improvement, and implementing effective solutions. Strong communication and interpersonal skills, with a collaborative approach to problem-solving. Committed to delivering high-quality results and exceeding organizational goals. Seeking to leverage my expertise to drive operational excellence and contribute to the success of a dynamic organization. Seeking to leverage my skills and experience to contribute to the success of a customer-centric organization.

• Mail: **************@*****.***

• Line: +234**********

• Location: Lagos Mainland, Lagos Nigeria

SKILLS

• Customer Service

• Business Operations

• Office Operations

• Virtual & Remote Assistance

EDUCATION AND CERTIFICATIONS

• Chukwuemeka Odumegwu Ojukwu University Anambra: B.sc – Business Administration (Honors): 2021

• People Management Certificate

• Management Information System Basics Certificate

• Leadership Development Certificate

• Healthcare Information System Management Certificate

• Customer Service Fundamentals Certificate

• Business Email Etiquette Certificate

• Critical Thinking Certificate

• Data Entry Certificate

• Artificial Intelligence Basics Certificate

WORK EXPERIENCE

DRIP SOLID LIMITED LEKKI LAGOS: 2023 – Present

Area Sales Executive

• Meet and exceed sales targets within the assigned area. Develop and implement effective sales strategies to drive revenue growth. Identify and pursue new business opportunities to expand the customer base. Conduct market research to stay informed about industry trends and competitor activities. Build and maintain strong relationships with existing clients to foster loyalty and retention. Regularly engage with clients to understand their needs and provide solutions. Address client inquiries, concerns, and issues in a timely and effective manner. Analyze market trends and customer needs to identify areas for growth. Implement initiatives to increase market share and penetration. Work collaboratively with the marketing team to execute promotional campaigns and events. Using Customer Relationship Management (CRM) Software such as Salesforce & Pipedrive to manage leads, opportunities and automating sales task, as well as the Sales Performance Management (SPM) tools to track my team’s progress FEDERAL AIRPORT AUTHORITY OF NIGERIA IKEJA LAGOS: 2022 - 2023 Administrative Intern

• Assist in daily office operations, including filing, photocopying, and managing office supplies. Answer and direct phone calls, taking messages when necessary. Greet and assist visitors, ensuring a positive and professional experience. Input and maintain accurate data in databases and spreadsheets. Organize and update company records and files. Assist in the creation and management of electronic and hard-copy documentation. The use of MS Excel/Word/Teams/Outlook/Google Workspace, etc. to help organize and make the job easier and faster.

• LinkedIn: https://t.ly/pnAcV

• Availability: Due Notice

• Reference: Available on Request

• Relationship Management

• Administrative Management

• Sales & Marketing

• FCMG Operations

• Microsoft Office

• Database Management

• Conflict Resolution

• Customer Onboarding

LIFEBELL ENTERPRISE OJO LAGOS: 2019 - 2020

Sales Executive - SE

• Identify potential clients and new business opportunities through research and networking. Conduct cold calls, emails, and other outreach methods to generate leads. Collaborate with marketing to leverage inbound leads and campaigns. Conduct product or service presentations to potential clients. Understand client needs and provide tailored solutions through effective consultative selling. Address client inquiries, concerns, and objections in a professional manner. Using MS Excel to arrange the list of all my clients and tracking their sales progress.

DIVINE LIFE STORES: 2018 - 2019

Sales Representative – SR

• Ordering of goods. Monitoring sales, invoices and receipts. Ensuring good customer services and relationships.. Attending to customer complaints, needs and requests. Keeping records of sales book, receipt and invoices. perform onsite, in store retail sales. Present, promote and sell products/services using solid arguments to existing and prospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships.

OTHER POSITIONS HELD

• Beauty Base Cosmetics Big Limited: Cashier: 2019

• Analog Blockchain (Timechain): Brand Ambassador (Timelord): 2020 - 2022 OTHER ACHIEVEMENTS AND CORE OPERATIONS

• Experienced in customer-facing work environments

• Ability to provide an outstanding service within any environment and ensure that I represent any business in a professional and approachable manner

• Support high-volume operations with multi-tasking abilities and high energy and deal with a broad range of customers

• Possess solid skill in organization, problem solving, teamwork, communication

• Handle complex situation

Contact this candidate