Customer Service Office Manager
Resume:
SHERKERRI HARRISON
Hiram, GA *****
ad5yzs@r.postjobfree.com
I am an initiative-taking, innovative, and great at getting results. I have a lot of medical experiences and dealing with patients. I know how to talk to patients to get the information I need to get them the correct care and calm them down. I am great at influencing positive work habits and environments to achieve goals of the company. I take pride in my work and work great as a team and individually. I do not mind helping others if they need help. I do not mind challenges or learning something new. I am also a fast learner.
WORK EXPERIENCE:
Benefits Coordinator
Marietta Eye Clinic-Marietta, Ga March 2023 to Present
I conduct outreach and engagement, development of the care plan, and assist in the coordination of health and social services. I reach out to the insurance companies to get benefits. I also process authorizations and inform patients of them out of pocket of amount.
Front Desk Associate/Back Office Associate
The Breast Center, PC - Marietta, GA May 2019 to June 2022
I have worked on two different EMR systems Azalea Software and Epic Software. I check patients in and out. I operate the phones and schedule in office procedures, new appointments, cancel, reschedule and follow up. I have experience in doing verification for appointments, procedures and surgeries. I also record and direct specific messages to certain providers. Keep on HIPAA and follow compliance when it comes to patients’ information and completing medical records request. I collect payments for services of the providers. I have processed payments for collections for old services from patients. I inform the office manager of complaints. I complete verification of benefits and insurance. Direct patients to rooms for the providers.
Medical Receptionist
Douglas Dermatology - Douglasville, GA April 2017 to May 2019
I have worked on two different EMR systems Preclinical Software and Next Gen Software. I check patients in and out. I operate the phones and schedule in office procedures, new appointments, cancel, reschedule and follow up. I have experience in doing verification for appointments and in office procedures. I also record and direct specific messages to certain providers. Keep on HIPAA and follow compliance when it comes to patients’ information. I collect payments for services of the providers. I inform the office manager of complaints. I complete verification of benefits and insurance. Direct patients to rooms for the providers.
Dollar Tree - Hiram, GA
June 2017 to March 2020
Process transactions and exchanges for customers. I restocked product and help assist customers find products.
Customer Service Representative
Alorica - Kennesaw, GA September 2017 to April 2018
I take calls and solve customers problems over the phone and make payments on bills and set up payment arrangements. Give exceptional customer service.
Cashier/Customer Service
Ross Dress for Less - Austell, GA February 2017 to September 2017
I work in the customer service area. I do returns, regular transactions, and I also work on the sales floor at times. I also have worked in the fitting room at times.
Customer Service- I
Kohl's - Austell, GA
February 2014 to October 2016
operate registers and handle money. I also deal with the return and refunds for customers. I also take care of transactions for customers and sign the up for credit cards if they would like to apply for one. I handle damage merchandise as well. I also deal with the money for every register in the store and I handle shipment orders for customers as well. I also handle folds and credit card payments for customers as well. I also take care of certain price changes and markdowns.
Rockmart Nursing and Rehabilitation Center Phone: 770-***-****
Nurse Aide-Rockmart, GA
September 2015 to September 2015
This was the place where I did my CNA training hands on.
Cashier
Zaxbys - Dallas, GA May 2011 to April 2013
I learned many things on how to solve problems on my own and how to work as a team I also learned how to handle customer complaints the right way.
Sandwich Artist-It
Subway - Douglasville, GA March 2010 to May 2011
was a great first job and it taught me how to work with different age groups and types of people. I learned how to work with all types of food. It taught me great work skills like how to do my own work and how to teach others. I also learned to how to work better with money.
EDUCATION
Associate in Healthcare Management
Chattahoochee Technical College - Acworth, GA August 2015 to December 2017
CNA License in Certified Nursing Assistant
HealthTech Training Institute - Austell, GA August 2015 to September 2015
High School Diploma
Hiram High School all - Hiram, GA
Skills-Medical billing, Customer support, Customer service, Medical collections, Communication skills, Front desk, Computer skills, EMR systems, Medical Receptionist, Insurance Verification, Epic, Medical Office Experience,Windows, Medical terminology, Google Docs, Typing, Documentation reviewing, Clerical experience, Researching, Copywriting, ICD-10, Financial management, Computer networking, Leadership, OSHA, CPT Coding, Medical Coding, Anatomy Knowledge, Patient Care, HIPAA, Hospital Experience, ICD Coding, Phone Etiquette, Physiology Knowledge, Laboratory Experience, Medical Records, Medical Scheduling, Accounting
CERTIFICATIONS AND LICENSES
CAN-Certification October 2017
CPR- August 2016
Contact this candidate