Customer Service Agent
Resume:
Kathleen McVey
Very reliable, fast and efficient, live with a positive attitude.
Cincinnati, OH 45246
ad5yz6@r.postjobfree.com
Always on time for work, honest and loyal to my employer. Authorized to work in the US for any employer
Work Experience
Work flow management
Tata Consultancy Services - Cincinnati, OH
March 2019 to Present
Cincinnati, OH
March 2019 to Present
Third-party for USAA Military insurance company.
Outbound calls to customers, showing all newly licensed drivers in the household, that have received there permit to drive and/or attending drivers training, Also all newly license drivers that have already received there Driver License Also, any residence residing in there home currently, that have access to the policy holders listed vehicles on the Auto Policy, that are currently residing in the policy holds home. All listed persons are then added as a Licensed Driver on the policy. After adding new drivers, there maybe an increase in cost. Review all other need information to update and correct with the policy holder on the line. Sending needed emails to the policyholder with all additional information. Senior Account Manager
The Joseph Automotive Group - Blue Ash, OH
August 2016 to February 2019
Responsibilities:
Outbound calls to qualified lease prospects.
Respond to all inbound inquires on leases and any vehicles for sale. Attain monthly sales quota, using personally design emails, all marketing promotional specials. Assist all lifetime account memberships that need help during the process when negotiating with sellers, questions concerning all leasing company processes. Swappable.com is the World's largest Automotive Lease Marketplace. Sales of sellers and buyers memberships. Service was conceived to develop customers needing to exit there current car leases they have to terminate prior to the listed expiration dating listed on the lease. Claims Liability Examiner/Causality Operations
Sedgwick Claims Management Services - Cincinnati, OH December 2012 to December 2015
45242
Claims Liability Examiner/Causality Operations--Responsibilities: Analyzes and manages general liability claims for The Kroger Company, US and Canada Investigating, gathering information to determine the exposure on the claim. Manages claims and develops the action plan to an appropriate and timely resolution. Assesses liability, resolves claims within evaluation and authority. Prepares necessary state filings within statutory limit. Negotiates settlement of claims within designated authority. Calculates and pays benefits due; approves and makes timely payments and adjustments; settles claims within authority. Ensures claim files are properly documented and claims coding is correct. Refers cases as appropriate to supervisor and management. Education
Ross High Schools in Business
September 1977 to June 1980
Business Management College Of Mount St. Joseph - Cincinnati, OH Skills
• Customer Service Specialist 20 plus years Account Management, Proficient: Micro-Soft Office, Excel, PowerPoint and Word.
• Accounts Payable (4 years)
• Bookkeeping (3 years)
• Negotiation (10+ years)
• Microsoft Outlook (10+ years)
• Salesforce (3 years)
• Documentation review
• Leadership
• Typing
• Debits & credits
• HIPAA
• Human resources
• Recruiting
• English
• Microsoft Word
• Microsoft Office
• Management
• Customer support
• Interviewing
• Problem-solving
• Flexibility
• Google Docs
• Windows
• Multi-line phone systems
• Time management
• Administrative experience
• Customer service
• Team Work
• Reliability
• Sales
• Inside sales
• Microsoft Outlook
• Pharmacy technician experience
• Communication skills
• Basic math
• Clerical experience
• AS400
• Accounts Receivable
• Payroll
• Office Management
• QuickBooks
Certifications and Licenses
Driver's License
October 2023 to October 2025
Assessments
Supervisory skills: Motivating & assessing employees — Proficient January 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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