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Customer Service Microsoft Office

Washington, DC
May 26, 2024

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Kaitlyn Cauthorne

***** ******* *** ***** • Dumfries, Virginia, 22026 • 703-***-**** • Skills

• Software: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, OneNote)

• Support: Customer service (email, phone, and in person)

• Problem solving: Ability to creatively analyze and evaluate circumstances; focusing on critical thinking in order to solve problems

• Communication: Ability to communicate in various bearings (customer service; writing; speaking; presenting; listening; receiving and giving feedback)

• License: Life, Health, and Annuities Insurance


SCI-Service Corporation International Falls Church, VA Records Information Specialist May 2023 – December 2023

• Analyzed over 1,000 physical and digital documents per week to ensure the final product’s accuracy and establish ownership/rights of property

• Utilized attention to detail to identify and investigate discrepancies between multiple record sources and inputting the data via Microsoft Excel

• Initiated quality reviews of completed reconciliation work and interacted with other corporate departments to manage data flow and deadlines

Micron Technology Manassas, VA

Process Technician June 2021 – January 2023

• Analyze data on various softwares to identify potential inconsistencies for over 1,000 wafers each day

• Investigating errors/deviations within the production process to resolve potential product damage

• Documenting several processes/procedures to maintain the health of 100+ machines, while also managing a stable production process of the wafers Micron Technology Manassas, VA

Gas/Chem Tech Intern February 2021 – June 2021

• Analyze data to identify potential inconsistencies for over 100 pieces of equipment each day

• Prevent equipment or product damage by leveraging results of analysis to identify and solve for potential breakdowns in advance

• Capture current equipment statuses via Excel spreadsheets for each of the 100 pieces of equipment reviewed each day

Prince William Home Improvement Woodbridge, VA

Events Specialist/Assistant Manager August 2019 – May 2020

• Assembly and broke down displays every weekend to promote company product showcases

• Generated 5-50 thousand dollars in potential revenue per weekend, by coordinating and organizing 2-3 home showcases

• Engaged and educated potential customers on products and services to drive business Hylton Boys & Girls Club Woodbridge, VA

Youth Development Specialist June 2017 – March 2019

• Coordinated and supervised programs designed to help youth discover personal interests and abilities

• Reviewed confidential information for discrepancies and reconciling said information using Microsoft Office or by hand

• Performed clerical and customer service tasks alongside supervisor by engaging with guardians, answering phone calls, filing, and researching material for field trips Education

Year Up/ Northern Virginia Community College Manassas, VA Mechatronics September 2020 – July 2021

• Participating in leading national career development program that prepares students for roles in Mechatronics, IT support, software development and testing, project management, or frontline sales; program includes college-level coursework, career training, and a 6-month corporate internship

• Earning credits through Northern Virginia Community College by taking courses focused on Mechatronics concepts; courses included: (CAD-Schematics and Mechanical Diagrams; ELE-A.C. and D.C. Circuit Fundamentals; IND-Team Concepts & Problem Solving; ITE-Intro. to Computer Applications & Concepts; MEC-Introduction to Mechatronics; MTH- Basic Technical Mathematics; SAF- Industrial Safety OSHA 10; and SDV- Orientation to: College Success Skills; ELE-Electric Motor Control; ELE-Fiber Optic Technology; IND-Introduction to Lean Manufacturing Six Sigma; MEC- Coordinated Internship), along with Microsoft Office applications, advanced Excel, business writing, and public speaking

• Received an AAS- Engineering Technology certificate post graduation.

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