Customer Service Quality Assurance

SHEREA WHITING

**** ***** **** **** ***, Agoura Hills, CA 91301•979-***-****•ad5yw0@r.postjobfree.com

SUMMARY

Obtain a position where I can maximize my customer service skills, communication skills, office skills, organizational skills, computer skills, and quality assurance while working with customers, families, and coworkers. Being a great leader, team player, or overseer of staff to make sure that we are making supply and demands for the company and abiding by the mission of the company, to please worldwide businesses and customers. Although I am, steadfast, self-motivator, prompt, self-starter, reliable, and committed to the work for customers, families and the company for the betterment of future business; I am always willing to learn new things and promote growth for staff and the company.

EXPERIENCE

May 2022-

Present

July 2019 -

May 2022

April 2019 - July 2019

Nov. 2017-

May 2018

April 2015- Oct 2017

Staffmark Santa Fe Springs, California

Pricing and Coding

De-case 7Eleven product items. Send the de-case item through a machine to mark the expiration date. Repack product items onto trays to be picked to go into 7Eleven stores. I also hand tag certain items by hand with expiration date.

Private Sitting Los Angeles, California

Elderly Caregiver

Take care of an elderly couple in their home(my aunt and uncle). Make sure medicine is taken, blood pressures, blood sugars are checked and monitored. Help prepare breakfast and dinner when needed and clean the house for the couple. Wash clothes and change bedding. Take the couple to run their errands such as the doctor, getting groceries and to the bank when needed.

Krispy Kreme College Station, Texas

Asst. Manager

Made sure donuts are made and decorated accordingly to corporate and customers liking. In charge of inventory and ordering store products. Made sure employees are doing their jobs and meet customer’s needs. I made sure registers were counted down and money was deposited. I also was responsible for opening and closing the store when scheduled and made the truck order for products needed for the store.

Sanderson Farms Bryan, Texas

Debone Packing I

Pack chicken in chicken processing plant on trays in adequate timing to keep the line continuing conveyer to next step of processing. Must pay attention to detail with packing to give customer adequate product when packing and loading.

Cici’s Pizza College Station, Texas

Store Manager

Greeted customers when entering the building,

Made sure the customer was satisfied with services.

Coordinated large pizza orders for events.

Made truck orders for the store along with ordering cola products and produce for the restaurant as well.

Answered phones and took orders

Handled all customer complaints and suggestions.

Made sure employees and assist managers stayed on task.

Made sure employee scheduled was done on a weekly basis.

Made sure all paperwork was completed in a timely manner for the corporate office.

Open and close the store while handling cash. Making deposits and picking up bank bags.

Jan. 2013-

Mar. 2015

Kids Kidz Childcare Center Navasota, Texas

DIRECTOR

Manage staff and children in a safe environment.

Make sure all Minimum Standards are being followed for childcare licensing.

Responsible for hiring and maintain background/FBI checks

Conduct childcare workshops and meetings at other facilities

Make sure parents are satisfied with children learning from teachings of caregivers.

Make sure staff gets adequate hours/ trainings for State regulation codes to keep jobs.

Build relationships with staff and families.

Educate families on Child Abuse & SIDS.

Maintain all administration and personnel record keeping.

Made schedules, perform clerical duties, marketing & advertising

Aug.2010-

Dec. 2015

Grand Station Entertainment College Station, Texas

Bowl Asst. Manager/Events & Birthday Coordinator Manager

Made sure customer are number one and satisfied with service given to them. Made sure families enjoyed themselves in a family friendly safe environment. Handle customer complaints. Made sure league assignment are done as well as college bowl classes are being ran and maintained daily.

Schedule & Coordinate party and events, company parties, football players, lock-ins, school events, etc.

Answer phones and answer customers’ needs. Knowledgeable of specials and pricings in other departments. Clerical duties

Evaluate employees

Manage staff, assigned daily duties, and assist staff in other departments as needed.

Made sure bowl department ran smoothly alongside with other departments.

Scheduled staff meet with companies for upcoming event planning.

Made orders for food and decorations for upcoming events.

Mar. 2009-

July. 2011

Graceland Christian Learning Center Bryan, Texas

Owner/ Director

Manage staff and children in a childcare facility, evaluate employees. Make sure the facility is a fun, safe, learning environment for families and children.

Maintain upkeep with the State Licensing’s minimum standards are being followed by staff; make sure childcare center stay in compliance with city codes and ordinance with, Health Dept., and Fire Dept. Report changes to licensing about center, help in hosting statewide childcare trainings, staff meetings and parent meetings,

Answered phones, make sure staff/children’s records are updated;(FBI Checks, background checks, renewal of first aid & CPR, shot records and random drug testing as need). Most of all maintain open door relationships with staff, parents and children.

Nov. 2007-

Mar. 2009

Southwood Valley Elementary College Station, Texas

Conscious Disciplinary Specialist

Assist Principals with disciplinary action for children. Help counselor with disturbed children and families

Acting Principal when principals are busy or out

Made trips to classrooms to attend to misbehaved children.

Cancelled children and families

Assist with state mandated testing for children

Monitored hallways, gyms, playgrounds

Dec 2005- Nov. 2007

Red Oak Sportswear College Station, Texas

Licensing Representative

Check artwork and design screens for mistakes and corrections

Check with schools for changes and trademarks

Assist art director / assist in meetings

Answer any questions to artist about collegiate schools about mascots or trademarks.

EDUCATION

May 1998 Bryan High School Bryan, TX

Dec. 2012 Ashford University San Diego, CA

Bachelors of Arts in Early Childhood Education

REFERENCES

Brylan Davis Petroleum Engineer 979-***-****

Deloris Farlough Teacher 979-***-****

Cleveland Wilbert Coca Cola Merchandiser 979-***-****

Bridget Jones Curtis Homemaker 337-***-****

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