Customer Service Technical Support
Resume:
LEONORA D. CALLA
ad5yv3@r.postjobfree.com
To obtain employment as a Customer Service Representative or Technical Support Representative and to seek a challenging position in a type of working environment conducive to my professional growth.
CAREER OBJECTIVE
EDUCATION
Bachelor of Science in Business Administration
Pamantasan ng Lungsod ng Maynila
June 1987 - 1991
WORK EXPERIENCES
October 2022 - November 15, 2023
Customer Service Support
Telus International, Cubao, Quezon City
Customer Service Support Level 1 for an in-house account. Wherein, we perform basic troubleshooting for internet and VOIP concerns of business in Canada. January 2017 - September 2022
Customer Service Specialist
Concentrix, San Lazaro, Manila
As a Customer Service Specialist for financial accounts. Handling disputes/claims and limitations. I have also been a mentor for a year for new hires and up skills training. May 2011 - October 2016
Technical/Customer Service Specialist
Convergys, UP Ayala TechnoHub, Quezon City
I handled two (2) accounts with this company. First, as a technical support representative for AT&T Mobility and prepaid. Wherein we troubleshoot mobile phone issues. Second, as a customer service support for Macys, dealing with customers orders and card issues. January 2009 - May 2011
Technical Support Representative
Transcom, Ortigas, Pasig City
As a Technical Support Representative for Comcast customers who have issues with their cable boxes televisions and other devices connected to it. January 2008 - July 2009
Customer Service Specialist
Sykes, Quezon City
As a Customer Service Specialist for Hotels.com wherein we are responsible for customers booking concerns.
February 2007 - November 2007
Technical Support Representative
Alorica, Ortigas, Pasig City
As a Technical Support Representative for Sony a consumer electronics company, we are responsible for troubleshooting televisions and other devicesconnected to it.
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