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Customer Service Technical Support

Antipolo, Rizal, Philippines
May 26, 2024

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To obtain employment as a Customer Service Representative or Technical Support Representative and to seek a challenging position in a type of working environment conducive to my professional growth.



Bachelor of Science in Business Administration

Pamantasan ng Lungsod ng Maynila

June 1987 - 1991


October 2022 - November 15, 2023

Customer Service Support

Telus International, Cubao, Quezon City

Customer Service Support Level 1 for an in-house account. Wherein, we perform basic troubleshooting for internet and VOIP concerns of business in Canada. January 2017 - September 2022

Customer Service Specialist

Concentrix, San Lazaro, Manila

As a Customer Service Specialist for financial accounts. Handling disputes/claims and limitations. I have also been a mentor for a year for new hires and up skills training. May 2011 - October 2016

Technical/Customer Service Specialist

Convergys, UP Ayala TechnoHub, Quezon City

I handled two (2) accounts with this company. First, as a technical support representative for AT&T Mobility and prepaid. Wherein we troubleshoot mobile phone issues. Second, as a customer service support for Macys, dealing with customers orders and card issues. January 2009 - May 2011

Technical Support Representative

Transcom, Ortigas, Pasig City

As a Technical Support Representative for Comcast customers who have issues with their cable boxes televisions and other devices connected to it. January 2008 - July 2009

Customer Service Specialist

Sykes, Quezon City

As a Customer Service Specialist for wherein we are responsible for customers booking concerns.

February 2007 - November 2007

Technical Support Representative

Alorica, Ortigas, Pasig City

As a Technical Support Representative for Sony a consumer electronics company, we are responsible for troubleshooting televisions and other devicesconnected to it.

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