Customer Service Delivery Operations

Mariela Oconor

Lutz, FL ***** 786-***-****

*******.**********@*****.***

Objective

Experienced in delivery operations with a keen interest in transitioning to a role focused on product presentation and promotion. They prove track record of ensuring efficient logistics, customer satisfaction, and a strong attention to detail. Eager to leverage my skills in a dynamic retail environment.

Skills

Communication skills

Creativity

Attention to detail

Organization

Product knowledge

Teamwork

Adaptability

Fluent - Spanish

Work History

Driver, 11/2021 to Current

Walmart – Tampa, FL

oMonitor multiple security systems.

oDocumented security events daily to create a baseline of activity for the client network.

oInvestigate arising incidents caused by malicious activities and identified false positives.

Driver, 06/2021 to Current

Amazon – Tampa, FL

oScan packages upon receipt and delivery to ensure accurate tracking and confirmation of deliveries.

oEnsure the delivery vehicle is in good working condition by performing regular checks and basic maintenance.

oProvide excellent customer service by handling any questions or concerns during deliveries and ensuring customer satisfaction

RCA, 01/2024 to 03/2024

USPS

oSort mail and packages at the post office before loading them into the delivery vehicle.

oVerify addresses and ensure accurate delivery to rural and sometimes difficult-to-reach locations.

oComplete necessary documentation and report any delivery issues or irregularities to the post office.

Teller, 05/2020 to 07/2021

Loomis Armored – Tampa, FL

oConduct deposit verification and/or change order preparation using specialized counting equipment and procedures

oSeparate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination

oPrepare currency and/or coin change orders by denomination for each customer assigned.

Education

Associate of Science: Computer Information Technology, 12/2018

Santa Fe College – Gainesville, FL

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