Project Management Customer Service

ANGIE KIRKLAND

*****************@*****.***

Summary Experienced Manger,] with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skills Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Understands grammar

Mail management

Self-starter

Claims appeal procedures

Dental terminology knowledge

Accomplishments Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitudeDeveloped and implemented company's first employee manual outlining all proper business procedures and office policies.

Experience Office Staff member/ insurance coorintor 03/2011 - 05/2017 Tiftarea YMCA Tifton, Ga

Designed electronic file systems and maintained electronic and paper files. Foodservice supervisor 10/2016 - 10/2018

Tift Regioal Hospital Tifton, ga

Maintained an up-to-date department organizational chart. Supplied key cards and building access to employees and visitors. Received and screened a high volume of internal and external communications, including email and mail.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. I did grocery orders every week, keep up with merchandise in the cafeteria

. Took orders of merchandise to each department, counted down the cash register at the end of the day and did bank deposits everyday.

Education and

Training

diploma: bussinees / office coordintor 2011

Moultrie tech Tifton, GA, Tift

Business Writing seminar Microsoft Office Applications Certificate Coursework in Administrative Technology

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