Customer Service Guest Experience
Resume:
Brooke Lunn
ad5ytr@r.postjobfree.com
Detail-oriented high energy-level guest service focused on providing excellent customer service
and satisfaction to all. Seeking a position within Guest Experience to continue providing efficient and quality services.
Experience
Mar. 2024-Present
Autumn Lake Healthcare @ Oakmanor
Receptionist
3415 Greencastle Road Burtonsville 20866
Sept. 2023-Feb. 2024
Safeway Albertsons Co.
Deli Clerk/Prep Cook
2845 Alabama Avenue SE Washington,Dc 20020
May 2023 – Sept. 2023
Culinary Job Training, D.C. Central Kitchen
2121 !st street SW Washington,Dc 20054
●Currently receiving training in knife cuts,fabrication,and prep work as well as cleaning and sanitation
●Working With guest experience greeted and welcomed all guests with professional conversation.
●Receive Serve safe certification and Allertrain
●Learned the proper et iquette and history of D.C. Central Kitchen to properly answer questions.+
●Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner.
●Resolved customer service issues and assisted with tours for the Klein Center.
September 2020 – November 2020
Front Desk Patient coordinator, One Care DC
1628 Good Hope Road Washington,Dc. 20028 Dexter McCrae
●Greeted visitors and communicated to assess needs and provide directions.
●Managed registration desk by answering telephones and greeting incoming patients.
●Scheduled tests and procedures for patients, including x-rays and lab work.
●Transmitted medical records and correspondence on behalf of patients and practitioners.
●Contributed ideas for improving processes.
November 2014-February 2021 Federal Bureau of Prisons
Cook/Food Prep
●Memorized menu and dishes and prepared ingredients
●Maintained Kitchen cleanliness cleaning as you go and hand washing techniques
●helped a faced paced kitchen run smoothly
●Measured ingredients and cooked foods according to recipes and guidelines
●Removed contaminants from raw food products and utensils with proper cleaning procedures
Education
GED, August 2016 Federal Bureau of Prisons, Alderson WV
Certified Nursing Aide/Geriatric Nursing Assistant Washington D.C. June 1995
University of District of Columbia Washington D.C.
Certified Nursing Aide/Geriatric Nursing Assistant
VMT Education Center, Washington D.C. May 1995
Skills
●Nursing Support
●HIPPA Compliance
●Patient Care
●Training Staff
●Communication Skills
●Guest Experience
●Excellent team player
Contact this candidate